Corporate culture

At Santander Bank Polska Group, we operate according to the 'Santander Way’, which defines the purpose and ways in which we operate. Our three corporate values – Simple, Personal, Fair – are our commitment – both to the customers to whom we offer our financial services and to the employees of our Group companies.

The day-to-day operation of the Group is supported by a set of desired corporate behaviours. Their acronym „T.E.A.M.S” clearly indicates our priorities – the greatest emphasis is placed on people, both in our teams and among our customers.

  • Think customer – Myślę o kliencie
  • Embrace change – Angażuję się w zmiany
  • Act now – Podejmuję działania
  • Move together – Współpracuję
  • Speak up – Zabieram głos

Our values, mission, vision and ethical standards have for many years formed a coherent corporate culture of the Santander Bank Polska Group.

  • Misja – Pomaganie klientom i pracownikom w osiąganiu codziennych sukcesów.
  • Wizja – Najlepsza otwarta platforma usług finansowych, działająca odpowiedzialnie i ciesząca się trwałą lojalnością pracowników, klientów, akcjonariuszy i społeczeństwa.
  • Wartości:
    • Przyjazny
    • Rzetelny
    • Dla Ciebie

The corporate culture of Santander Bank Polska Group in 2023 was defined by:

  • General Code of Conduct, which sets out the ethical standards and principles of conduct that should guide the actions of all Santander Bank Polska Group employees1,
  • Sustainability Policy, which highlights the importance of creating value for employees (replaced in October 2023 by the Responsible Banking and Sustainability Policy),
  • Santander Bank Polska Group Corporate Culture Policy,
  • three corporate values – Simple, Personal, Fair,
  • behaviours in line with T.E.A.M.S.

1 More information on the 'General Code of Conduct’ can be found in the section on values and ethics.

GOOD PRACTICE

Every year, the entire Santander Group celebrates Santander Week, which is a celebration of all employees. During the event, each day of the week is focused around reinforcing the values of one of the T.E.A.M.S behaviours.

During Santander Week 2023 in Poland, we organised 14 events attended by almost 1,500 bank employees. Events were held both online and onsite in 4 locations (Warsaw, Poznań, Wrocław and Lublin.) Santander Week ended with a "Family Day" that involved both employees of the head office and 161 branches of the bank.