Stakeholder relations strategies and policies

  • GRI:
  • Policy commitments2-23
    Policy commitments
  • Embedding policy commitments2-24
    Embedding policy commitments
  • PRB:
  • Stakeholders4
    Stakeholders

Santander Bank Polska Group lays down principles to shape responsible stakeholder relations. In line with the ”We Help You Achieve More” strategy, we make conscious ethical decisions, taking care about their impact on the community and the environment. Through a sustainable business model, our bank creates value for customers, employees, shareholders and local communities, ensuring a better tomorrow for us, our children and our planet. The strategic approach to stakeholder relations is complemented by policies implemented both across our Group and in individual companies. Of particular relevance in this context is the ”Responsible Banking and Sustainability Policy”, adopted in October 2023 to replace the previous ”Sustainability Policy” and ”Human Rights Policy”.

According to its provisions, the social objective of the Santander Bank Polska Group is to promote inclusive growth in the form of financial education, support for learning, entrepreneurship and employment, and the creation of diverse teams with high competence.

Santander Bank Polska Group’s social commitments are stated in its Responsible Banking and Sustainability Policy:

Wobec pracowników:

  • zapobieganie dyskryminacji i praktykom, które naruszają godność człowieka,
  • niekorzystanie z pracy przymusowej i pracy dzieci,
  • poszanowanie prawa do stowarzyszanie się i zawieranie układów zbiorowych,
  • przestrzeganie standardów BHP,
  • oferowanie godziwych warunków zatrudnienia,
  • umożliwiania łączenia pracy i życia prywatnego,
  • zapewnienie prawa do ochrony danych osobowych i prywatności.

Wobec klientów i dostawców:

  • równe traktowanie klientów,
  • równe traktowanie dostawców,
  • ochrona środowiska.

Wobec społeczności:

  • walka z korupcją,
  • zaangażowanie społeczne,
  • dialog z udziałowcami,
  • utrzymywanie kanałów komunikacji i współpracy z interesariuszami.

The Responsible Banking and Sustainability Policy is a document available on the Santander Bank Polska S.A. website.

In addition to the policy and strategy, the following documents governing social matters are in force in the Group:

  • Stakeholder relations strategies and policies,
  • Santander Bank Polska Group's Corporate Culture Policy,
  • Social, Environmental and Climate Change Risk Management Policy,
  • General Code of Conduct,
  • Policy of Diversity in the Composition of the Management Board of Santander Bank Polska S.A.

Our approach to social matters is in line with international principles and guidelines, including the following documents:

  • Equator Principles
  • Universal Declaration of Human Rights,
  • UN Sustainable Development Goals
  • UN Global Compact,
  • OECD Guidelines for Multinational Enterprises,
  • UN Guiding Principles on Business and Human Rights,
  • Fundamental Conventions of the International Labour Organisation (ILO).