Taking action on material impacts on own workforce, and approaches to mitigating material risks and pursuing material opportunities related to own workforce, and effectiveness of those actions (S1‑4)

In 2024, we have taken a number of actions stemming from our strategy to prevent negative impacts, contribute to positive ones, minimize risks and take advantage of opportunities arising from our operations. Taking care of our employees is a priority for us, which is why we are taking actions on a continuous basis and will continue and adjust them in the years to come (for more details on ongoing activities and initiatives in the area of our own employee resources, see subsections S1-1, S1-3, S1-5) and Chapter IV “Development strategy” and Chapter V “Relations with employees”.

We regularly monitor the working environment at each job position and carry out risk assessment reviews. These cover risks affecting the safety and health of employees, such as psychological, ergonomic, health or other workplace-related risks. Our activities are aimed at creating a safe and healthy working environment that goes beyond standard legal requirements.

We take actions to minimise the risks associated with health issues and the physical safety of our employees. Details on this topic can be found in the Health and Safety subsection.

We create and implement training initiatives that are accessible to all employees and targeted at specific groups according to their needs. These activities support personal and professional development, helping employees to achieve individual business objectives in line with the Bank’s organisational culture and risk management principles. Employees and managers are introduced to a model that includes strategy, organisational culture and elements of risk management.

We promote equal opportunities and diversity in the workplace. We support employee networks that bring together people with shared values and interests. These networks foster personal and professional development and increase employees’ sense of belonging and commitment. Actions aimed at countering violations are described in subsection ‘How we ensure an inclusive and respectful working environment’.

We continuously analyse the effectiveness of our actions through indicators of participation in initiatives and employee satisfaction surveys. The processes for monitoring and identifying necessary mitigation actions are described in the subsection ”Remediation processes for negative impacts and channels for employees to raise concerns”.

The main tool for assessing the employee experience is the Your Voice survey. In 2024, we conducted one round of the survey, in which 87% of Bank’s employees participated, providing over 42 thousand comments. The results were analysed and communicated to competence centres and Hot Spots working on 'pain points’.