Interests and views of stakeholders (SBM‑2)
- ESRS:
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Interests and views of stakeholdersSBM-2Interests and views of stakeholders
Stakeholders of the Group and the Bank
The Group maintains a dialogue and engagement with our stakeholders to understand their interests and views, set priorities, and identify opportunities and areas for improvement. We identify specific stakeholder groups6 and update their profiles. We not only listen to stakeholders but also strive to ensure that the voice of the Group is heard. Therefore, we use various communication channels in our interactions.
Retail customers
Retail customers
- bank outlets
- website and other online channels (bank’s blog, Facebook, Twitter, LinkedIn)
- customer satisfaction surveys
- meetings, conferences and training sessions
- conversation with advisor
- video chat
- online form
Business customers
Business customers
- bankers and customer advisors
- Business and Corporate Banking Centres
- conferences
- virtual trade missions
- opinion and satisfaction surveys
- online advisor
Employees
Employees
- employee opinion surveys
- intranet
- newsletters, bulletins, mailings
- meetings with top management
- team-building events, workshops and training courses
Shareholders and the investor community
Shareholders and the investor community
- quarterly performance presentations (meetings, conferences, stock market and press releases)
- General Meeting of Shareholders
Regulators
Regulators
- reports
- formal correspondence
- ongoing cooperation during supervisory inspections
Media and public
opinion
Media and public opinion
- conferences and press briefings
- interviews, expert commentaries
- face-to-face meetings
- press releases
- social media channels
Social partners
Social partners
- face-to-face meetings and collaboration
- dialogue sessions with stakeholders
- activities of the Santander Bank Poland Foundation
- participation in conferences and local events
- corporate volunteering
Santander Group
Santander Group
- reports
- regular correspondence
- meetings and experience sharing
Natural environment
Natural environment
- ESG reports
- reports to institutions
- contacts and cooperation with environmental organizations
Suppliers and business
partners
Suppliers and business partners
- direct contact
- conferences and industry events
Industry organizations
and associations
Industry organizations and associations
- direct meetings and cooperation
The Management Board and the Supervisory Board are informed about the views and expectations of stakeholders in the context of sustainability primarily through the presentation of such information at the meetings of the relevant committees.
* The stakeholder identification process is based on a qualitative analysis, carried out for the sustainability disclosures purposes, among others, and on dialogue sessions held in accordance with AA10000SES since 2014.
