Santander Bank Polska awarded in the Golden Banker ranking
Santander Bank Polska topped the 16th annual Golden Banker ranking in the category of ‘highest quality of branch service’. The bank also came first in the category of ‘personal account’, with its flagship Santander account. In addition, Santander came second in the categories of ‘best multi-channel service quality’, ‘social media’ and ‘premium account’ – with its Select account.
For the eighth time, Santander Bank Polska made it to the top three in the main category, i.e. multi-channel service quality. In 2025, Santander Bank Polska was awarded first place for the highest quality of branch service. The quality survey was conducted by Minds & Roses on behalf of Bankier.pl and Puls Biznesu.
Customer care and creating the best possible experience in daily contact with the bank are the goals that every employee pursues, regardless of their role in the organisation. We are close to our customers and listen to their voices in order to adapt to current expectations and respond to changing needs. Both in traditional branches and in remote channels, we introduce innovative solutions that ensure convenience in financial management. The results of the latest Golden Banker ranking, in which we made it to the podium for the eighth time, are a success for the whole team! This award motivates us to continue working to be the bank of first choice.
In the Golden Banker product ranking, the Santander account took first place in the personal accounts category. The Select account took second place in the premium accounts category. The product categories are evaluated by specialists from Bankier.pl, who reward innovative solutions, among other things.
The bank’s social media channels, evaluated by the jury, ranked second among the banks surveyed.
The quality survey is conducted using the mystery client method. This is an anonymous assessment of the quality of service and service standards by auditors acting as ordinary customers. In the Golden Banker survey, these are current and prospective customers. Their analysis covers all methods of contacting the bank – face-to-face meetings with advisors at branches, conversations with consultants on the hotline, as well as correspondence via email, contact forms and chat. They assess the bank’s approach to customers, recognition of their needs and presentation of the offer. In addition, the bank’s customers evaluate the mobile application and online banking platform.
The ‘Golden Banker’ ranking, organised by Bankier.pl and Puls Biznesu, has for many years provided a reliable assessment of the quality of services to bank customers, focusing on the best market practices and products that meet customer needs. This year’s Golden Banker ranking was the sixteenth edition, and the Golden Bank ranking was held for the tenth time.
