Santander Bank Polska the best bank for business
This is the third time that Santander Bank Polska has won the „Business Friendly Bank” ranking organised by the Forbes monthly. The bank also came third in Newsweek’s “Friendly Bank” ranking in the “Bank for the Kowalski” (retail bank) category.
At this year’s gala, prizes were awarded to the winners of the Forbes’ „Business Friendly Bank” and Newsweek’s „Friendly Bank” rankings. This year’s Forbes ranking primarily assessed the extent to which the business customer feels the bank’s support and the commitment of the adviser in adapting financial solutions to their needs.
At Santander Bank Polska, we believe that listening to the voice of the customer and high-quality service builds trust. We want to help our customers succeed. Today's award, which we have received for the third time, proves that we see to it each day that our offer is responsive to the needs of businesses and that everyday banking is simple and intuitive. We are not slowing down and will continue to listen to our customers' expectations regarding our financial offering, the quality of service and the digital accessibility of our services.
Santander Bank Polska renders services to 552,000 micro, small and medium-sized businesses, including 359,000 digitally active customers. The bank is constantly improving and expanding its offering to make everyday banking quick and easy. Recently, business customers received a new mobile application, with access to BLIK service. Businesses can also benefit from modern solutions and products which make running and growing a business easier. An entrepreneur who opens a company account will receive access to services such as eAccounting, eLeasing or eHealth.
Small and medium enterprises have been at the heart of our banking activities for years. A good product offering and high-quality services for this segment is extremely important from a business perspective and contributes to economic development. Small and medium-sized companies are crucial in driving Poland's economic growth.
In the Newsweek ranking, the bank came third in the “Bank for Kowalski” category. The aspects assessed by the auditors included the competence and commitment of advisors, their understanding of customers’ needs and the presentation of the bank’s offering.
The Forbes ranking assesses bank services and service quality for SMEs, while the Newsweek ranking evaluates bank services and service quality for individual customers. Both service quality ratings are based on the mystery shopper method in cooperation with the Minds & Roses research agency.
