Santander Bank Polska Named Best Bank for Businesses
Santander Bank Polska wins the Business-Friendly Bank ranking. This is the fifth time the bank has received this award for its offering and services provided to SMEs. It was ranked second for the quality of its service in the ‘Bank for Affluent Customers’ category. The quality of SBP’s customer service was also recognised with second place in the ‘remote banking’ and ‘traditional banking’ categories.
In Forbes magazine’s ‘Best Bank for Businesses’ competition, auditors evaluate the quality of services for small and medium-sized enterprises. This year, Mind&Roses auditors took on the role of entrepreneurs who want to open an account. They checked the website, helpline, contact form/email and branch service. All this to assess the quality of service, customer acquisition, remote contact channels and the characteristics of bank branches. Santander Bank Polska is the winner of this ranking for the fifth time.
Winning in the rankings is satisfying, but above all, it motivates us to continue improving. Our business strategy is based on actions and relationships that help our customers achieve their goals. We offer them not only financial solutions, but also a partnership approach that promotes dynamic growth. We continuously invest in modern technologies, which translates into customer comfort and satisfaction. We want to provide them with intuitive, fast and secure tools for managing their finances. These awards confirm that customers highly value the quality of our service on many levels, which we treat as a commitment for the future,
Santander Bank Polska was ranked second in the ‘Bank for Affluent Customers’ category by Forbes magazine. The bank has been developing its Select offer for customers in this group for years and has been in the top three since the ranking began. In this year’s edition, auditors assessed the quality of service, customer acquisition, remote contact channels and the characteristics of bank branches.
In the Newsweek ranking, Santander Bank took second place in both categories – traditional banking and remote banking for retail customers.
The auditors assessed the quality of service, including the commitment of advisors, presentation of the offer, and recognition of customer needs.
The Forbes monthly ranking assesses banking services and quality of service for entrepreneurs and, for the second time, for affluent customers. The Newsweek weekly ranking evaluates banking services and quality of service for individual customers. Both service quality surveys are based on the mystery shopper method and are carried out in cooperation with the Minds & Roses research agency.
