Santander Bank Polska winner of the „Banking Stars” competition

Goal 3 - Good health and well-being
Goal 4 - Quality eduaction
Goal 5 - Gender equality
Goal 8 - Decent work and economic growth
Goal 9 - Industry, innovation and infractructure
Goal 11 - Sustainable cities and communities
Goal 13 - Climate action
Goal 17 - Partnerships for the goals

The bank was rated highest in the tenth edition of the Banking Stars competition of Dziennik Gazeta Prawna and PwC. The main award is a recognition for overall achievement and is the result of scores in 4 categories and an independent jury assessment.

This year, Santander Bank Polska was on the podium in three of the four categories taken into account in the evaluation. It came second in the 'Customer Relationship Star’ category, in which the scoring depends on the ratings given by customers, and the 'Finance Star’, which sums up the financial health of banks in a synthetic way. The bank was also highly ranked in the 'ESG Star’ category, in which it took third place. The total of 73.8 points scored in all categories gave Santander Bank Polska first place.

In the 'Finance Star’ category, financial performance indicators were taken into account. In the „Customer Relationship Star” category, the evaluation was based on a survey of several thousand bank account holders. Respondents rated the relationship with their bank and answered 10 questions. The „ESG Star” ratings were based on surveys in which banks answered more than 40 questions, covering in detail environmental (E – environment), social (S – social) and governance (G – governance) topics.

Eleven of Poland’s largest universal banks took part in this year’s edition of the ranking. The results were announced during the European Financial Congress in Sopot. Three sources of information were used to create the ranking. First of all, financial and business data of the banks for the years 2022 and 2023. The audited reports were the basis for the assessment in the 'finance’ category. Secondly, additional questionnaires completed by the banks.  The third source of information was surveys conducted among customers of financial institutions. A total of 12,000 questionnaires were used in the survey. The main ranking was the average for each category: finance (30%), innovation and technology (20%), ESG (20%) and customer relations (20%). The overall score was also influenced by the jury’s assessment, with a 10% weighting.