„We are not so different, are we?” A communication campaign under the Barrier-Free Service program

One of the elements of Santander Bank Polska’s social responsibility and customer care is to ensure equal access to all banking services to everyone. We want to give our customers with special needs consistent, positive experience regardless of the service channel. And what are their needs? What are the expectations of employees and customers? You will find answers to the questions in our new Barrier-Free Service video. 

Since 2009, we have been continuously developing our Barrier-Free Service Program the goal of which is to ensure access of persons with disabilities to our bank’s products and services. Customers can contact us through our extensive branch network without any architectural barriers, remote services provided in the Polish Sign Language by Santander’s advisors or a network of talking ATMs for persons with visual impairments. We also conduct regular audits and increase the accessibility of Santander internet and Santander mobile. Our solutions are consulted with experts and foundations representing the target community. Our goal is to bank without barriers in accordance with our „Bank As You Want It” mission. More information about the Barrier-Free Service program can be found at the dedicated program website.

Knowledge and awareness are crucial

”Can we  help?” and ”How can we help?” are the two questions that we have been asking ourselves for years while doing the Barrier-Free Service program.