- About Santander
Bank Polska - Strategy
and Management - Customers
- Introduction
- Our priorities – Bank As You Want It
- Multichannel approach – anyway you like it
- Accessible to all – You can count on us
- Security first
- Excellent customer service
- Ethical communication – simple and friendly language
- Responsible selling and prevention of misselling
- Our approach to complaints
- Knowledge that pays off
- Products and initiatives for retail customers
- Products and initiatives for SME customers
- Products and initiatives for customers of the Business and Corporate Banking Division
- Corporate and investment banking
- Support to customers in financial difficulty
- Employees
- Social
Engagement - About
the report
Introduction
GRI:
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[103-1, 103-2 and 103-3]
for Aspects: Customer service quality and satisfaction; Ethical marketing communication and accurate and easy to understand by customers information about products and services; Conformance with regulations, including products and services; Mobile and online banking and approach to direct contact with customers (branch network); Responsible selling and prevention of misselling; Security of services, transactions and customer data
for Aspects: Customer service quality and satisfaction; Ethical marketing communication and accurate and easy to understand by customers information about products and services; Conformance with regulations, including products and services; Mobile and online banking and approach to direct contact with customers (branch network); Responsible selling and prevention of misselling; Security of services, transactions and customer data
Go to GRI list
UN Sustainable Development Goals 2015-2030 we particularly foster in our relations with customers
We promote the implementation of these goals by:
- ensuring that our services are available to everyone, including the elderly and people with disabilities,
- continuously expanding our offer with innovative products and taking initiatives supporting community and infrastructure development,
- offering modern distribution channels adapted to the evolving needs and realities,
- educating our customers through in-person communication and by initiating and participating in educational projects,
- developing financial instruments designed to, for example, fund green investments.
In 2017 we provided services to 4,412,000 business and personal customers1
1Valid as at 31 December 2017. Data includes individual customers and enterprises.
“Building trust and long-term relationships based on dialogue, customised products and services and responsible sales”
Customers of Santander Bank Polska and responsible divisions
Retail
customers
Retail Banking Division SMESmall and Medium Size EnterprisesSmall and Medium Size Enterprisess
Retail Banking Division, Business and Corporate Banking Division Large companies,
local government and public sectorBusiness and Corporate Banking Division Largest
institutional clientsCorporate and Investment Banking Division
In order to provide our customers with the “Bank As You Want It” solution, we are continually developing our offer to ensure that our products are transparent, simple, digital, easily personalised and available in self-service channels. Our bank reliably responds to the needs of retail customers, small companies, corporations and international institutions.
We deliver on our promise
“You Bank As You Want It”
