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Dictionary

Contact Centre
Contact Centre/Multichannel Communication Centre for contacts with customers
CRM
Customer Relationship Management
CSR
Corporate Social Responsibility EMV

Europay MasterCard Visa
Equator Principles
International project on social and environmental risks with the participation of financial institutions
FOB
Responsible Business Forum
GRI
Global Reporting Initiative Stakeholders

Parties which have influence on the organisation or under the organisation’s influence
Jessica
Joint European Support for Sustainable Investment in City Area
LEED
Leadership in Energy and Environmental Design
LIBOR
London Interbank Offered Rate
MDM
Home for the Young
Misselling
Irresponsible and unethical selling of financial products
SME

Small and Medium Size Enterprises

NBP
National Bank of Poland
OBB
Barrier-Free Service
OHS
Occupational Health and Safety
RESPECT Index

Index of socially responsible companies listed on WSE

Spread
Difference between FX sell and buy ratios
UN Global Compact

United Nations initiative for corporate social responsibility and sustainable development

ZBP
Polish Bank Association