- About Santander
Bank Polska - Strategy
and Management - Customers
- Introduction
- Our priorities – Bank As You Want It
- Multichannel approach – anyway you like it
- Accessible to all – You can count on us
- Security first
- Excellent customer service
- Ethical communication – simple and friendly language
- Responsible selling and prevention of misselling
- Our approach to complaints
- Knowledge that pays off
- Products and initiatives for retail customers
- Products and initiatives for SME customers
- Products and initiatives for customers of the Business and Corporate Banking Division
- Corporate and investment banking
- Support to customers in financial difficulty
- Employees
- Social
Engagement - About
the report
CSR priorities
GRI:
-
[103-1, 103-2, 103-3]
Key reporting aspect: Bank's strategy and development directions
Key reporting aspect: Bank's strategy and development directions
Go to GRI list -
[Custom indicator 1]
Description of the bank’s strategy, including its approach to managing issues related to corporate social responsibility and sustainable development
Description of the bank’s strategy, including its approach to managing issues related to corporate social responsibility and sustainable development
Go to GRI list -
[102-15]
Key impacts, risks, and opportunities
Key impacts, risks, and opportunities
Go to GRI list -
[102-12]
Externally developed economic, environmental and social charters, principles or other initiatives to which the organisation subscribes or which it endorses
Externally developed economic, environmental and social charters, principles or other initiatives to which the organisation subscribes or which it endorses
Go to GRI list -
[102-11]
Report whether and how the precautionary principle is addressed by the organisation
Report whether and how the precautionary principle is addressed by the organisation
Go to GRI list
“Be the change that you wish to see in the world.”
In Santander Bank Polska, we remember about the goals of sustainable development and do our very best to support them in our everyday business.
- We do business taking into account the expectations of our customers, employees, shareholders, business partners, local communities and the need to protect the natural environment.
- We see it as our duty to take full account for our impact on the environment and our internal stakeholdersParties which have influence on the organisation or under the organisation’s influenceParties which have influence on the organisation or under the organisation’s influence, as this is the only way we can achieve sustainable and stable growth and create an appreciated economic and social value.
Sustainable development and corporate social responsibility in the strategy of Santander Bank Polska
SANTANDER BANK POLSKA’S COMPASS – 3 VALUES, 4 DIRECTIONS OF CSRCorporate Social ResponsibilityCorporate Social Responsibility ACTIVITIES
SUSTAINABILITY (CSRCorporate Social ResponsibilityCorporate Social Responsibility) POLICY OF SANTANDER BANK POLSKA
DETAILED POLICIES ON KEY CSR Corporate Social ResponsibilityCorporate Social ResponsibilityASPECTS OF THE BANK’S BUSINESS, INCLUDING:
-
Climate Change Policy
-
Human Rights Policy
-
Corporate Volunteering Policy
-
Sector Risk Management Policy for Sensitive Sectors
THE STRATEGY GUIDING OUR ACTIVITIES IS LINKED, IN PARTICULAR TO 8 UN SUSTAINABLE DEVELOPMENT GOALS 2015-2030, OF SPECIAL SIGNIFICANCE TO SANTANDER BANK POLSKA
If you wish to read more about the Sustainable Development Goals 2015-2030 set by the UN, visit their dedicated website at: www.un.org.pl.
Sustainability Policy
GRI:
-
[102-11]
Report whether and how the precautionary principle is addressed by the organisation
Report whether and how the precautionary principle is addressed by the organisation
Go to GRI list
The Sustainability (CSRCorporate Social ResponsibilityCorporate Social Responsibility) Policy of Santander Bank Polska defines our approach to sustainable development, the main goal of which is to manage the social and environmental risk and to build long-term value for all stakeholdersParties which have influence on the organisation or under the organisation’s influenceParties which have influence on the organisation or under the organisation’s influence: employees, customers, business partners, shareholders and communities.
The document contains a number of voluntary ethical, social and environmental commitments which go far beyond the requirements imposed by the applicable legal regulations. The policy is complemented by a number of other, detailed regulations adopted by the bank, including:
- Climate Change Policy,
- Human Rights Policy,
- Corporate Volunteering Policy,
- Sector Risk Management Policies applicable to sensitive sectors, including the arms, energy and wood industries.
We are one of few financial institutions which have developed and implemented such a broad package of CSRCorporate Social ResponsibilityCorporate Social Responsibility and sustainability policies which regulate not only our internal actions or supply chain practices but also business relationships with potential customers.
We are continuously improving our competences towards taking our own activities and initiating joint projects together with our stakeholdersParties which have influence on the organisation or under the organisation’s influenceParties which have influence on the organisation or under the organisation’s influence, which bring us closer to the implementation of our CSRCorporate Social ResponsibilityCorporate Social Responsibility goals.
We are aware that the bank has a multidimensional impact on the environment, and therefore, we base our CSRCorporate Social ResponsibilityCorporate Social Responsibility Policy on 5 foundations:
-
Supporting higher education, research and the idea of entrepreneurship
-
Supporting social initiatives
-
Engaging in a dialogue with our stakeholdersParties which have influence on the organisation or under the organisation’s influenceParties which have influence on the organisation or under the organisation’s influence: customers, employees, business partners, local communities and investors
-
Protecting the natural environment
-
Engaging in charity activities and financing important social projects by the Foundation of Santander Bank Polska
We believe that by committing to these areas of activity, the bank can contribute to significant social changes. We are working hard to ensure that the effects of our activities have impact on the local level, and support both regional and countrywide social and economic development.
