- About Santander
Bank Polska - Strategy
and Management - Customers
- Introduction
- Our priorities – Bank As You Want It
- Multichannel approach – anyway you like it
- Accessible to all – You can count on us
- Security first
- Excellent customer service
- Ethical communication – simple and friendly language
- Responsible selling and prevention of misselling
- Our approach to complaints
- Knowledge that pays off
- Products and initiatives for retail customers
- Products and initiatives for SME customers
- Products and initiatives for customers of the Business and Corporate Banking Division
- Corporate and investment banking
- Support to customers in financial difficulty
- Employees
- Social
Engagement - About
the report
We are all winners! The operational merger of the carved out business of DB Polska has become a fact!
On Friday November 9, 2018 the increase in the share capital of Santander Bank Polska S.A. related to the division of Deutsche Bank Polska S.A. was entered in the National Court Register, ending officially the legal stage of the demerger. We had only 72 hours to migrate the data of all Customers and execute the operational merger.
Treating the convenience to our Customers as a priority we have decided to adopt an innovative approach to the transaction. For the first time on the Polish banking market, the legal and operational merger as well as rebranding of the branches happened over one weekend, from November 9 to 11, 2018. We are the pioneers of this solution. Thanks to year-long preparations, advanced work and commitment and dedication of nearly 1,900 employees of both institutions the whole process proceeded smoothly and ended in success.
Santander Bank Polska S.A. has gained close to 400,000 new retail private banking and business customers. The transaction covered also the clients of DB Securities brokerage.
There have been no increases in the cost of using the products held as a result of the changes, while the Customers were given access to a range of cutting-edge products and services offered by Santander Bank Polska S.A.
72 hours – is the total time of the first simultaneous legal and operational merger in Poland
over 1,900 persons involved in the project
2,200 new employees have joined Santander Bank Polska S.A.
113 new branches of Santander Bank Polska S.A.
nearly 400,000 new customers of Santander Bank Polska S.A.
News
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29/7/2019Green Power Hackathon
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23/7/2019Michał Gajewski, CEO of Santander Bank Polska joins the Responsible Business Forum
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14/6/2019Santander Bank Polska awarded in the 13th Ranking of Responsible Businesses
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6/6/2019Santander Bank Polska a Strategic Partner to the Green Ribbon #ForThePlanet Campaign
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20/5/2019"We are not so different, are we?” A communication campaign under the Barrier-Free Service program
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15/5/2019Two hours with the family: spend your free time you’re your closest ones!
