- About Santander
Bank Polska - Strategy
and Management - Customers
- Introduction
- Our priorities – Bank As You Want It
- Multichannel approach – anyway you like it
- Accessible to all – You can count on us
- Security first
- Excellent customer service
- Ethical communication – simple and friendly language
- Responsible selling and prevention of misselling
- Our approach to complaints
- Knowledge that pays off
- Products and initiatives for retail customers
- Products and initiatives for SME customers
- Products and initiatives for customers of the Business and Corporate Banking Division
- Corporate and investment banking
- Support to customers in financial difficulty
- Employees
- Social
Engagement - About
the report
Dictionary
- Contact Centre
- Contact Centre/Multichannel Communication Centre for contacts with customers
- CRM
- Customer Relationship Management
- CSR
- Corporate Social Responsibility EMV
- Europay MasterCard Visa
- Equator Principles
- International project on social and environmental risks with the participation of financial institutions
- FOB
- Responsible Business Forum
- GRI
- Global Reporting Initiative Stakeholders
- Parties which have influence on the organisation or under the organisation’s influence
- Jessica
- Joint European Support for Sustainable Investment in City Area
- LEED
- Leadership in Energy and Environmental Design
- LIBOR
- London Interbank Offered Rate
- MDM
- Home for the Young
- Misselling
- Irresponsible and unethical selling of financial products
- SME
- NBP
- National Bank of Poland
- OBB
- Barrier-Free Service
- OHS
- Occupational Health and Safety
- RESPECT Index
Index of socially responsible companies listed on WSE
- Spread
- Difference between FX sell and buy ratios
- UN Global Compact
United Nations initiative for corporate social responsibility and sustainable development
- ZBP
- Polish Bank Association
Small and Medium Size Enterprises
