Corporate Social Responsibility Report 2017
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GRI Content Index

 

GRI Content index
Indicator no. Indicator name Reporting Review Section of the report
Profile indicators
Organizational profile
GRI 102-1 Name of the organization. + +
GRI 102-2 Activities, brands, products and/or services. + +
GRI 102-3 Location of organization’s headquarters + +
GRI 102-4 Location of operations + +
GRI 102-5 Ownership and legal form + +
GRI 102-6 Markets served + +
GRI 102-7 Scale of the organization + +
GRI 102-8 Information on employees and other workers + +
GRI 102-9 Supply chain + +
GRI 102-10 Significant changes to the organization and its supply chain No significant changes +
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GRI 102-11 Precautionary Principle or approach + +
GRI 102-12 External initiatives and externally-developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes + +
GRI 102-13 Membership of associations + +
Strategy
GRI 102-14 Statement from senior decision-maker + +
GRI 102-15 Key impacts, risks and opportunities +
Ethics
GRI 102-16 Values, principles, standards and norms of behaviour + +
GRI 102-17 Mechanisms for advice and concerns about ethics +
Governance structure
GRI 102-18 Governance structure of the organization including committees of the highest governance body + +
Stakeholder engagement
GRI 102-40 List of stakeholder groups engaged by the organization + +
GRI 102-41 Employees covered by collective bargaining agreements The bank is not a party to collective bargaining agreements +
GRI 102-42 The basis for identifying and selecting stakeholders with whom to engage + +
GRI 102-43 Approach to stakeholder engagement including frequency of engagement by type and by stakeholder group + +
GRI 102-44 Key topics and concerns that have been raised through stakeholder engagement and how the organization has responded, including through its reporting. + +
Reporting practice
GRI 102-45 List of all entities included in the organization’s consolidated financial statements Yes +
GRI 102-46 The process of defining the report content + +
GRI 102-47 List of identified material topics + +
GRI 102-48 Explanation of the effect of any restatements of information given in previous reports and the reasons for such restatements (e.g. mergers and acquisitions, change of base years or periods, nature of business or measurement methods) No restatements +
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GRI 102-49 Significant changes from previous reporting periods in the list of material topics and topic boundaries No significant changes +
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GRI 102-50 Reporting period 1.01.2017-31.12.2017 +
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GRI 102-51 Date of most recent report 2016 – 09.08.2017 +
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GRI 102-52 Reporting cycle Annual +
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GRI 102-53 Contact details + +
GRI 102-54 Claims of reporting in accordance with GRI standards Core
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GRI 102-55 GRI Content index + +
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GRI 102-56 The organization’s policy and current practice with regard to seeking external assurance for the report The report has been subject to external assurance +
Topic specific disclosures
Reporting aspect: Bank’s economic performance
GRI 201-1 Direct economic value generated and distributed +
Reporting aspect: Indirect economic impacts
GRI 203-2 Significant, indirect economic impacts +
Key reporting aspect: Bank’s strategy and development directions
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
Custom indicator 1 Description of the bank’s strategy, including the management approach to responsible business and sustainable development +
Key reporting aspect: Customer service quality and satisfaction
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
Custom indicator 2 Customer satisfaction measurement results +
Custom indicator 3 Main activities to ensure customer satisfaction +
Key reporting aspects: Ethical marketing communication and providing accurate and clear information about products and services to customers; Conformance with the regulations in force
GRI 103-1 Explanation of the material topics and their boundaries + +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
GRI 417 -2  Total number of incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labelling No instances recorded
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Key reporting aspect: Responsible selling and preventing misselling
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
GRI 419-1 Non-compliance with laws and regulations in the social and economic area – significant fines and non-monetary sanctions for non-compliance with laws and/or regulations No instances recorded
GRI 417 -3  Total number of incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications No instances recorded
Key reporting aspect: Mobile and online banking and approach to direct contacts with customers (branch network)
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
Custom indicator 4 Number of customers using online and mobile banking +
Custom indicator 5 Number of interactions in remote channels +
Custom indicator 6 Number of bank’s access points in Poland, including branches, broken down into own branches and partner outlets +
Key reporting aspect: Security of services, transactions and customer data
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
GRI 418-1 Total number of substantiated complaints concerning breaches of customer privacy and losses of customer data +
Custom indicator 7 Measures implemented to ensure the security of customers’ personal data +
Key reporting aspect: Product portfolio including new products and innovations
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
Custom indicator 8 Information about key products, including new products launched during the reporting period +
Custom indicator 9 Products and initiatives addressed to Small and Medium Size Enterprises (SMEs) +
Reporting aspect: Accessibility of services and the bank’s openness to diverse customers, including persons with disabilities, seniors, etc.
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
Custom indicator 10 Measures implemented to improve access of disadvantaged persons to financial services +
Custom indicator 11 Number of branches with Barrier-Free Service Certificates +
Reporting aspect: Support to customers in difficult situation
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
Custom indicator 12 Number of customers invited to evaluate the bank’s quality of service and advisory support to customers in difficult situation (customer survey). +
Reporting aspect: Transparent rules of cooperation with suppliers, including clear information about the social and environmental selection criteria
Custom indicator 13 Number of procurement processes executed by the Procurement Office during the year under review +
Custom indicator 14 Number of suppliers with whom the bank cooperated during the year under review +
GRI 308-1 New suppliers that were screened using environmental criteria +
GRI 414-1 Percentage of new suppliers evaluated using social criteria Partly. The assessment covered the relevant categories of suppliers.
Reporting aspects: Employment and job creation; Benefits for employees and their families
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
GRI 401-1  Total number and rate of new employee hires and employee turnover during the reporting period. + +
GRI 401-1  Total number and rate of new employee hires by gender and age + +
GRI 401-1  Total number and rate of employees who left the organization by gender and age + +
Benefits for employees and their families
GRI 103-1 Explanation of the material topics and their boundaries +  
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +  
GRI 401-2 Additional benefits provided to full-time employees +
Key reporting aspect: Diversity, equal opportunities in the workplace, including equal remuneration of men and women. Preventing violation of human rights in the workplace.
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
GRI 406-1 Total number of discrimination incidents No instances recorded +
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GRI 202 -1 Ratios of standard entry level wage by gender compared to local minimum wage +
GRI 405-1 Diversity of governance bodies and employees in terms of gender, age, minority status and other diversity categories + +
GRI 405-2  Ratio of the basic salary and remuneration of women to men for each employee category + +
Key reporting aspect: Role of values and ethical standards in the organizational culture, including the development of responsible attitudes in employees
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components + +
GRI 103-3 Evaluation of the management approach +
Custom indicator 15 List of key activities and initiatives implemented in the bank during the year to raise the employees’ awareness of business ethics and the bank’s organizational culture +
 Reporting aspect: Anti-corruption
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
GRI 205-2 Communication and training about anti-corruption policies and procedures for employees and managers +
Custom indicator 16 Number of non-conformances and/ or issues requiring investigation reported to the ethical mailbox and helpline +
GRI 205-3 Confirmed incidents of corruption and actions taken No instances recorded +
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Reporting aspect: Occupational health and safety
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
GRI 403-2 Type and number of work-related injuries +
Reporting aspect: Employee education and training
GRI 404-1 Average hours of training per year per employee +
GRI 404-2 Programs for upgrading employee skills +
GRI 404-3 Percentage of employees receiving regular performance and career development reviews by gender and employee category + +
Reporting aspects: Financial education of children, youth and adults including customers. Social engagement and support to local communities.
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
Custom indicator 17 Number of beneficiaries of projects and social initiatives in the area of education initiated and/or supported by the bank and the Foundation during the year +
Custom indicator 18 Number of employee volunteers engaged in corporate volunteering projects during the year under review +
Custom indicator 19 Number of beneficiaries of employee volunteering projects/ year +
Custom indicator 20  
Number of beneficiaries of employee volunteering projects/ year
GRI 415-1  Total monetary value of financial and in-kind political contributions made directly and indirectly by the organization None
Reporting aspects: Impact on responsible management of natural resources. Emissions. Energy. Transport and its effect on the environment.
GRI 103-1 Explanation of the material topics and their boundaries +
GRI 103-2 The management approach and its components +
GRI 103-3 Evaluation of the management approach +
GRI 301-1 Materials used by weight or volume Reporting total paper consumption
GRI 302-1 Energy consumption within the organization +
GRI 305-1 Direct greenhouse gas emissions +
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