- About Santander
Bank Polska - Strategy
and Management - Customers
- Introduction
- Our priorities – Bank As You Want It
- Multichannel approach – anyway you like it
- Accessible to all – You can count on us
- Security first
- Excellent customer service
- Ethical communication – simple and friendly language
- Responsible selling and prevention of misselling
- Our approach to complaints
- Knowledge that pays off
- Products and initiatives for retail customers
- Products and initiatives for SME customers
- Products and initiatives for customers of the Business and Corporate Banking Division
- Corporate and investment banking
- Support to customers in financial difficulty
- Employees
- Social
Engagement - About
the report
Suppliers of Santander Bank Polska
GRI:
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[102-9]
Description of supply chain
Description of supply chain
Go to GRI list -
[414-1]
Percentage of new suppliers that were screened acc. to social criteria
Percentage of new suppliers that were screened acc. to social criteria
Go to GRI list -
[308-1]
Go to GRI list -
[Custom indicator 13]
Number of procurement processes executed during the year by the Procurement Office
Number of procurement processes executed during the year by the Procurement Office
Go to GRI list -
[Custom indicator 14]
Number of suppliers the bank cooperated in the reporting year
Number of suppliers the bank cooperated in the reporting year
Go to GRI list
We want to work with responsible suppliers
Supplier relationship management is the responsibility of the Contracts and Procurement Management Department. The Department’s tasks include acquiring information whether the bidders meet our criteria relating to:
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employment practices,
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observance of human rights,
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environmental aspects, including the impact of the goods and services offered on the natural environment.
All the aforementioned aspects have been included in the CSR Corporate Social ResponsibilityCorporate Social Responsibilityquestionnaire, which all potential suppliers are required to fill in. The outcome of the completed questionnaire is taken into account during the evaluation of the bids and may have an impact on the ultimate choice of the future partner.
GRI:
-
[414-1]
Percentage of new suppliers that were screened acc. to social criteria
Percentage of new suppliers that were screened acc. to social criteria
Go to GRI list
These actions apply to all purchases subject to the Bank’s Procurement Policy, that is, purchases exceeding PLN 50k.
Moreover, upon the initiation of the qualification process, each supplier whose turnover with the bank exceeds PLN 1m (based on data from the previous year or current year, taking into account planned purchases –the higher value is considered), has a billing limit set. This billing limit is set to verify whether a supplier is not becoming overdependent on our bank. We check whether the supplier is diversifying its revenue sources.
Key documents and regulations
All suppliers cooperating with our bank and other companies belonging to the Santander Group in Poland are subject to the same selection rules. The main documents regulating the purchasing process include:
- Santander Bank Polska’s Purchasing Policy
- Santander Bank Polska’s Supplier Selection Procedure
- Ethical Business Conduct Guidelines
Having completed the selection process satisfactorily, bidders may become our suppliers. Our relations with suppliers are regulated by the following documents:
- Santander Bank Polska’s Policy on Cooperation with Suppliers
- Santander Bank Polska’s Supplier Management Policy
We have been making a continuous effort to align the supplier management process to the changing business and social circumstances. At the end of 2017, we began work on further modifications, so that our purchasing process procedures were satisfactory for both parties right from the selection stage, and adjusted to our criteria, including social requirements.
Our suppliers' commitments
Since January 2016, we have included in all newly signed supplier agreements obligatory CSRCorporate Social ResponsibilityCorporate Social Responsibility clauses. In this way we impose on our suppliers an obligation to respect all ten Global Compact principles adopted by the UN in Davos in January 1999.
GRI:
-
[308-1]
Go to GRI list -
[Custom indicator 13]
Number of procurement processes executed during the year by the Procurement Office
Number of procurement processes executed during the year by the Procurement Office
Go to GRI list -
[Custom indicator 14]
Number of suppliers the bank cooperated in the reporting year
Number of suppliers the bank cooperated in the reporting year
Go to GRI list
Scale of purchases in 2017:
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Procurement Office executed 439 purchasing processes
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The bank acquired services and products from 2 122 suppliers (suppliers with turnovers with the bank exceeding PLN 50k per annum).
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Over 96% of our suppliers are companies registered in Poland, including Polish and foreign companies with an office or branch registered in Poland.
We educate our suppliers
We hope that the requirement to complete a CSRCorporate Social ResponsibilityCorporate Social Responsibility questionnaire at the supplier selection stage causes some of the companies to start paying closer attention to corporate social responsibility standards.
We have developed, together with CSRCorporate Social ResponsibilityCorporate Social Responsibilityinfo, a practical guide for suppliers, entitled, “Doing Business in A Responsible Manner” (Rozwijaj biznes odpowiedzialnie).
We have handed over this publication to suppliers participating in the CSRCorporate Social ResponsibilityCorporate Social Responsibility workshops organised by the bank. In 2017, during the Responsible Business Week, we organised workshops for the bank’s suppliers, where they had a chance to learn CSRCorporate Social ResponsibilityCorporate Social Responsibility terminology and principles and see how they worked in practice.
