- About Santander
Bank Polska - Strategy
and Management - Customers
- Introduction
- Our priorities – Bank As You Want It
- Multichannel approach – anyway you like it
- Accessible to all – You can count on us
- Security first
- Excellent customer service
- Ethical communication – simple and friendly language
- Responsible selling and prevention of misselling
- Our approach to complaints
- Knowledge that pays off
- Products and initiatives for retail customers
- Products and initiatives for SME customers
- Products and initiatives for customers of the Business and Corporate Banking Division
- Corporate and investment banking
- Support to customers in financial difficulty
- Employees
- Social
Engagement - About
the report
Our priorities
GRI:
-
[103-1, 103-2 and 103-3]
for Aspects: Financial education of children, teenagers and adults, including customers. Social engagement and support to local communities
for Aspects: Financial education of children, teenagers and adults, including customers. Social engagement and support to local communities
Go to GRI list
For a company operating in line with sustainable development principles, responding to important needs of the local communities comes naturally. We are proud to fulfil this duty.
- We initiate activities supporting social development.
- We implement long-term social engagement programmes.
- We help by responding to expectations that are aptly identified in collaboration with several social partners – experts in their respective fields.
- We encourage participation in social activities for the common good.
In 2017, as a result of our activities we helped and positively influenced more than 173,000 people, including the beneficiaries of grant programs of the Santander Bank Polska Foundation and participants of financial education training and workshops.
Leading UN Sustainable Development Goals 2015-2030
Quality education – ensure inclusive and quality education for all and promote lifelong learning.
Sustainable cities and communities – make cities inclusive, safe, resilient and sustainable.
Partnerships for the goals: revitalize the global partnership for sustainable development.
Social engagement priorities of Santander Bank Polska
Education and development of science
Goals:
- Enhancing the entrepreneurial and financial competences of children, youth and adults.
- Improving the quality and increasing the attractiveness of economic education in schools.
- Updating teachers’ knowledge in economics.
- Supporting extension of the scope of research projects.
- Facilitating cooperation between students of different departments and universities on novel research projects.
- Change in the perception of schools and universities which are partners with our bank.
Supporting social initiatives
Goals:
- Supporting the growth of social organisations and helping them become more professional through collaboration with our bank.
- Tapping the full potential of local communities by inspiring activities in the area of social and cultural life.
- Supporting local entrepreneurs and local authorities.
- Promoting appropriate attitudes and competences among young people, such as entrepreneurship, creativity, civic engagement, communicativeness, using new technologies, teamwork.
Promoting equal opportunities and preventing social exclusion
Goals:
- Better access to financial services and products for persons with disabilities.
- Giving the persons with disabilities an opportunity to manage their finance on their own.
- Changing the public perception of persons with disabilities.
- Promoting good practices in the approach to persons with disabilities.
- Supporting physical activity of persons with disabilities.
- Inviting children from disadvantaged or dysfunctional families to take part in cultural, social and educational events.
We plan social engagement projects and analyse the effect of our activities on the quality of social life considering the opinions of our stakeholders. We ask them for their feedback and specific recommendations:
- during ongoing cooperation and joint projects,
- during our annual stakeholder expert panels organised in accordance with the principles of the international AA 1000SES standard for stakeholder dialogue,
- as part of opinion polls and satisfaction surveys.
We have clearly defined the goals, tools and principles underpinning our social engagement. We manage this area guided by the following documents:
Sustainability (CSR) Policy of Santander Bank Polska
The policy sets out the principles of the bank’s responsibilities in their relationships with stakeholders: employees, customers, shareholders, communities and suppliers.
Corporate Volunteering Policy of Santander Bank Polska
According to this policy, the bank employees engage in social activities in three volunteering areas, corresponding to the above-mentioned areas of our social engagement. In addition, the policy defines traceable volunteering indicators with their related procedures, including responsible units, i.e. the Santander Bank Polska Foundation and the Public Relations Department, acting in coordination with the HR function.
The bank acknowledges that higher education is a factor that drives future growth, progress and welfare. Education is a major area of the bank’s social investments and a distinguishing feature of its commitment to society.
