GRI Standard index

Guide to the Report

GRI Index table
List of indicators used in the report
GRI content index	GRI standard	Indicator name	Section of the report	(SDGs)^[1]	PRB^[2]	ESG^[3]	EC / TCFD^[4]
GRI 101.	Foundation 2016	Basic Information [No indicators included]
I. GENERAL DISCLOSURES: ORGANISATIONAL PROFILE
GRI 102-1	GRI 102. General Disclosures 2016	Name of the organization.	About Santander Bank Polska
GRI 102-2	GRI 102. General Disclosures 2016	Activities, brands, products and/or services.	About Santander Bank Polska Customers and services Retail customers Business customers
GRI 102-3	GRI 102. General Disclosures 2016	Location of organization’s headquarters.	The registered office is located in Warsaw, Al. Jana Pawła II 17. Contact
GRI 102-4	GRI 102. General Disclosures 2016	Location of operations	The area of operation covers the whole territory of Poland. About Santander Bank Polska
GRI 102-5	GRI 102. General Disclosures 2016	Ownership and legal form	About Santander Bank Polska
GRI 102-6	GRI 102. General Disclosures 2016	Markets served	About Santander Bank Polska
GRI 102-7	GRI 102. General Disclosures 2016	Scale of the organization	About Santander Bank Polska
Custom indicator	Not applicable	Number of brand touchpoints in Poland, including branches broken down into outlets run directly by the bank and partner outlets.	About Santander Bank Polska
GRI 102-8	GRI 102. General Disclosures 2016	Markets served	Employment structure	SDG 5, 8
GRI 102-9	GRI 102. General Disclosures 2016	Supply chain	Responsible supply chain
GRI 102-10	GRI 102. General Disclosures 2016	Significant changes to the organization and its supply chain	Responsible supply chain	SDG 5		ESG Social
GRI 102-11	GRI 102. General Disclosures 2016	Precautionary Principle or approach	Risks and impact Policies			ESG Environment	EC/TCFD
GRI 102-12	GRI 102. General Disclosures 2016	External initiatives and externally-developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes,	Approach to sustainable development Our buissnes strategy Partnerships External initiatives Responsible sales and marketing	SDG 12, 13, 17	PRB 4	ESG Environment ESG Social ESG Governance
GRI 102-13	GRI 102. General Disclosures 2016	Membership of associations	Membership in associations	SDG 13, 17	PRB 4
Strategy
GRI 102-14	GRI 102. General Disclosures 2016	Statement from senior decision-maker	Interview with the CEO			ESG Environment ESG Social ESG Governance
GRI 102-15	GRI 102. General Disclosures 2016	Key impacts, risks and opportunities	Interview with the CEO Approach to sustainable development Risks and impact Our buissnes strategy Our approach Green offer – products and services	SDG 3, 8, 12, 13, 17	PRB 1, 2	ESG Environment ESG Governance	EC/TCFD
Custom indicator	Not applicable	Description of the bank’s strategy, including the management approach to responsible business and sustainable development	Approach to sustainable development Our buissnes strategy	SDG 13, 17	PRB 1
Ethics
GRI 102-16	GRI 102. General Disclosures 2016	Values, principles, standards and norms of behaviour	Code of Conduct	SDG 8		ESG Social ESG Governance
GRI 102-17	GRI 102. General Disclosures 2016	Mechanisms for advice and concerns about ethics	Reporting ethical concerns Ethical education	SDG 8		ESG Governance
Governance and target setting
GRI 102-18	GRI 102. General Disclosures 2016	Governance structure of the organization including committees of the highest governance body	Management structure Approach to sustainable development	SDG 13, 17		ESG Environment ESG Governance
GRI 102-20	GRI 102. General Disclosures 2016	Executive-level responsibility for economic, environmental, and social topics	Approach to sustainable development	SDG 13, 17		ESG Environment ESG Governance
GRI 102-21	GRI 102. General Disclosures 2016	Consulting stakeholders on economic, environmental, and social topics	Stakeholders		PRB 4	ESG Governance
GRI 102-22	GRI 102. General Disclosures 2016	Composition of the highest governance body and its committees	Governance structure			ESG Governance
GRI 102-23	GRI 102. General Disclosures 2016	Chair of the highest governance body	Governance structure			ESG Governance
GRI 102-26	GRI 102. General Disclosures 2016	Role of highest governance body in setting purpose, values, and strategy	Governance structure Approach to sustainable development	SDG 13, 17		ESG Environment ESG Governance
GRI 102-29	GRI 102. General Disclosures 2016	Identifying and managing economic, environmental, and social impacts	Approach to sustainable development Our buissnes strategy	SDG 13, 17	PRB 2	ESG Environment ESG Social ESG Governance
GRI 102-31	GRI 102. General Disclosures 2016	Review of economic, environmental, and social topics	Approach to sustainable development	SDG 13, 17	PRB 5	ESG Environment ESG Governance
GRI 102-32	GRI 102. General Disclosures 2016	Highest governance body’s role in sustainability reporting	Approach to sustainable development	SDG 13, 17	PRB 6	ESG Environment ESG Governance
GRI 102-35	GRI 102. General Disclosures 2016	Remuneration policies	Salaries and benefits	SDG 5, 8
Stakeholder engagement
GRI 102-40	GRI 102. General Disclosures 2016	List of stakeholder groups	Stakeholders		PRB 4	ESG Governance
GRI 102-41	GRI 102. General Disclosures 2016	Employees covered by collective bargaining agreements	Salaries and benefits	SDG 5, 8
GRI 102-42	GRI 102. General Disclosures 2016	The basis for identifying and selecting stakeholders with whom to engage	Stakeholders		PRB 4	ESG Governance
GRI 102-43	GRI 102. General Disclosures 2016	Approach to stakeholder engagement including frequency of engagement by type and by stakeholder group	Stakeholders		PRB 4	ESG Governance
GRI 102-44	GRI 102. General Disclosures 2016	Key topics and concerns that have been raised through stakeholder engagement and how the organization has responded, including through its reporting.	Stakeholders		PRB 4	ESG Governance
Reporting
GRI 102-45	GRI 102. General Disclosures 2016	List of all entities included in the organization’s consolidated financial statements	About Santander Bank Polska
GRI 102-46	GRI 102. General Disclosures 2016	The process of defining the report content	About the report			ESG Governance
GRI 102-47	GRI 102. General Disclosures 2016	List of identified material topics	About the report			ESG Governance
GRI 102-48	GRI 102. General Disclosures 2016	Explanation of the effect of any restatements of information given in previous reports and the reasons for such restatements (e.g. mergers and acquisitions, change of base years or periods, nature of business or measurement methods)	About the report
GRI 102-49	GRI 102. General Disclosures 2016	Significant changes from previous reporting periods in the list of material topics and topic boundaries	About the report
GRI 102-50	GRI 102. General Disclosures 2016	Reporting period	About the report
GRI 102-51	GRI 102. General Disclosures 2016	Date of most recent report	About the report
GRI 102-52	GRI 102. General Disclosures 2016	Reporting cycle	About the report
GRI 102-53	GRI 102. General Disclosures 2016	Contact details	Contact
GRI 102-54	GRI 102. General Disclosures 2016	Claims of reporting in accordance with GRI standards	About the report
GRI 102-55	GRI 102. General Disclosures 2016	GRI Content index	About the report
GRI 102-56	GRI 102. General Disclosures 2016	The organization’s policy and current practice with regard to seeking external assurance for the report	About the report
EC/TCFD		The impact of climate issues and related risks on a company’s business model, strategy and financial plans. Climate impact of the business model	Risks and impact Green offer – products and services Impact on climate			ESG Environment	EC/TCFD
EC/TCFD		The company’s dependence on natural capital	Risks and impact Impact on climate			ESG Environment	EC/TCFD
EC/TCFD		Opportunities related to resource efficiency, cost savings, use of low-carbon energy sources, development of new products and services, access to new markets and building resilience throughout the value chain	Green offer – products and services Impact on climate		PRB 2	ESG Environment	EC/TCFD
EC/TCFD		The company’s climate policy, including climate change mitigation or adaptation policy	Our approach Policies	SDG 3, 8, 12, 13	PRB 1, 2	ESG Environment	EC/TCFD
EC/TCFD		Climate related targets, including greenhouse gas emission targets	Targets Impact on climate			ESG Environment	EC/TCFD
EC/TCFD		Energy-related policy targets	Targets Impact on climate			ESG Environment	EC/TCFD
EC/TCFD		Management supervision over climate risks and opportunities The role of management in assessing and managing climate risks and opportunities	Our approach Policies Risks	SDG 3, 8, 12, 13	PRB 1,2	ESG Environment	EC/TCFD
EC/TCFD		Processes used to identify and assess climate-related risks, main risk types and how to manage the risks	Risks and impact Risks Impact on climate			ESG Environment	EC/TCFD
EC/TCFD		Main climate risks throughout the value chain in the short, medium and long term. Risk maps that take climate issues into account	Risks and impact Risks			ESG Environment	EC/TCFD
EC/TCFD		Integrating climate risk and opportunity assessment into relevant investment, credit and insurance strategies	Risks and impact Impact on climate			ESG Environment	EC/TCFD
EC/TCFD		Main pro-environmental products and services offered to customers, including those affecting climate change solutions	Impact on climate			ESG Environment	EC/TCFD
II. SPECIFIC DISCLOSURES ON MATERIAL TOPICS
Material topic: Performance results and economic impact
GRI 103-1	GRI 103. Managment approach 2016	Explanation of the material topics and their boundaries	Approach to sustainable development	SDG 13, 17	PRB 2	ESG Environment ESG Governance
GRI 103-2		The management approach and its components	Approach to sustainable development	SDG 13, 17	PRB 2	ESG Environment ESG Governance
GRI 103-3		Evaluation of the management approach	Approach to sustainable development	SDG 13, 17	PRB 2	ESG Environment ESG Governance
GRI 201-1		Direct economic value generated and distributed	About Santander Bank Polska
GRI 203-2		Significant indirect economic impacts	Approach to sustainable development	SDG 13, 17		ESG Environment ESG Governance
Prevention of financial exclusion, financial education
GRI 103-1	GRI 103. Managment approach 2016	Explanation of the material topics and their boundaries	Customer-centricity Digitisation and innovation Barrier-free banking Santander Universidades Financial education	ESG 4, 8, 10, 11	PRB 1	ESG Social
GRI 103-2		The management approach and its components	Customer-centricity Digitisation and innovation Barrier-free banking Santander Universidades Financial education	SDG 4, 8, 10, 11	PRB 1	ESG Social
GRI 103-3		Evaluation of the management approach	Customer-centricity Digitisation and innovation Barrier-free banking Santander Universidades Financial education	SDG 4, 8, 10, 11	PRB 1	ESG Social
Custom indicator	non applicable	Information about key products, including new products launched during the reporting period	Retail customers Business customers		PRB 3
Custom indicator	non applicable	Number of customers using online and mobile banking	Customers and service Digitisation and innovation
Custom indicator	non applicable	Number of transactions in remote channels	Customers and service
Custom indicator	non applicable	Products and initiatives addressed to Small and Medium Size Enterprises (SMEs)	Retail customers Digitisation and innovation Support in difficult situations		PRB 3
Custom indicator	non applicable	Number of bank branches with Barrier-free Service certificate	Barrier-free banking	SDG 8, 10
Custom indicator	non applicable	Number of beneficiaries of projects and social initiatives in the field of education initiated and/or supported by the bank and/or the bank’s Foundation in a given year	Santander Universidades	SDG 4, 8, 11		ESG Social
FS 14	Sector supplement	Measures taken to ensure access to financial services for people from disadvantaged populations	Barrier-free banking	SDG 8, 10	PRB 3
Material topic: The role of values and ethics in the organizational culture, including building responsible employee attitudes.
GRI 103-1	GRI 103. Managment approach 2016	Explanation of the material topics and their boundaries	Code of Conduct Anti-corruption policies Reporting ethical concerns	SDG 8		ESG Governance
GRI 103-2		The management approach and its components	Code of Conduct Anti-corruption policies Reporting ethical concerns	SDG 8		ESG Governance
GRI 103-3		Evaluation of the management approach	Code of Conduct Anti-corruption policies Reporting ethical concerns	SDG 8		ESG Governance
GRI 205-2	GRI 205. Anti-corruption 2016	Communication and training about anti-corruption policies and procedures for employees and managers	Anti-corruption policies
GRI 205-3	GRI 205. Anti-corruption 2016	Confirmed incidents of corruption and actions taken	Anti-corruption policies
Custom indicator	non applicable	List of key activities and initiatives implemented in the bank during the year to raise the employees’ awareness of business ethics and the bank’s organizational culture	Ethical education		PRB 5	ESG Governance
Custom indicator	non applicable	Number of violations and/or other issues needing resolving reported to the ethics mailbox and helpline	Reporting ethical concerns	SDG 8	PRB 5	ESG Governance
Material topics: Responsible selling and prevention of misselling. Ethical marketing communication and reliable, comprehensible information about products and services. Regulatory compliance.
GRI 103-1	GRI 103. Managment approach 2016	Explanation of the material topics and their boundaries	Responsible sales and marketing	SDG 12, 17
GRI 103-2		The management approach and its components	Responsible sales and marketing	SDG 12, 17
GRI 103-3		Evaluation of the management approach	Responsible sales and marketing	SDG 12, 17
GRI 417-2	GRI 417. Marketing and Labeling 2016	Total number of incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labelling	Responsible sales and marketing	SDG 12, 17
GRI 417-3	GRI 417. Marketing and Labeling 2016	Total number of incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications	Responsible sales and marketing	SDG 12, 17
GRI 419-1	GRI 419. Socioeconomic Compliance	Non-compliance with laws and regulations in the social and economic area – significant fines and non-monetary sanctions for non-compliance with laws and/or regulations	Responsible sales and marketing	SDG 12, 17
Relationships with customers, customer satisfaction and data security.
GRI 103-1	GRI 103. Managment approach 2016	Explanation of the material topics and their boundaries	Customer-centricity
GRI 103-2		The management approach and its components	Customer-centricity
GRI 103-3		Evaluation of the management approach	Customer-centricity
Custom indicator	non applicable	Main activities to ensure customer satisfaction	Customer-centricity
Custom indicator	non applicable	Customer satisfaction measurement results	Dialogue with customers – surveying needs and satisfaction
Material topic: Security of services, transactions and customer data
GRI 103-1	GRI 103. Managment approach 2016	Explanation of the material topics and their boundaries	Security		PRB 3
GRI 103-2		The management approach and its components	Security		PRB 3
GRI 103-3		Evaluation of the management approach	Security		PRB 3
GRI 418-1	GRI 418. Customer Privacy	Total number of substantiated complaints concerning breaches of customer privacy and losses of customer data	Security
Custom indicator	non applicable	Measures implemented to ensure cybersecurity	Security
Environmental impact – resources, materials and emissions
GRI 103-1	GRI 103. Managment approach 2016	Explanation of the material topics and their boundaries	Our approach Policies	SDG 3, 8, 12, 13	PRB 1, 2	ESG Environment	EC/TCFD
GRI 103-2		The management approach and its components	Our approach Policies	SDG 3, 8, 12, 13	PRB 1, 2	ESG Environment	EC/TCFD
GRI 103-3		Evaluation of the management approach	Targets			ESG Environment	EC/TCFD
Custom indicator	non applicable	Main environment-friendly products and services offered to customers, including those affecting climate change solutions	Green offer – products and services		PRB 2	ESG Environment	EC/TCFD
GRI 301-1	GRI 301. Materials	Materials used by weight or volume	Impact on climate			ESG Environment	EC/TCFD
GRI 302-1	GRI 301. Energy 2016	Energy consumption within the organization	Impact on climate			ESG Environment	EC/TCFD
GRI 305-1	GRI 305. Emissions 2016	Direct (Scope 1) GHG emissions	Impact on climate			ESG Environment	EC/TCFD
GRI 305-2	GRI 305. Emissions 2016	Energy indirect (Scope 2) GHG emissions	Impact on climate			ESG Environment	EC/TCFD
GRI 305-3	GRI 305. Emissions 2016	Other indirect (Scope 3) GHG emissions	Impact on climate			ESG Environment	EC/TCFD
GRI 308-1	GRI 308. Supplier Environmental Assessment 2016	New suppliers that were screened using environmental criteria	Responsible supply chain	SDG 5		ESG Social	EC/TCFD
Material topic: Employment terms and employee satisfaction
GRI 103-1	GRI 103. Managment approach 2016	Explanation of the material topics and their boundaries	Corporate culture Objectives and priorities			ESG Social
GRI 103-2		The management approach and its components	Corporate culture Objectives and priorities			ESG Social
GRI 103-3		Evaluation of the management approach	Corporate culture Objectives and priorities			ESG Social
Employment, remuneration and additional benefits, safety
GRI 401-1	GRI 401. Employment 2016	Total number and rate of employees who left the organization by gender and age	Employment structure	SDG 5, 8
GRI 202-1	GRI 202. Market Presence 2016	Ratios of standard entry level wage by gender compared to local minimum wage	Salaries and benefits	SDG 5, 8
GRI 401-2	GRI 401. Employment 2016	Additional benefits provided to full-time employees	Salaries and benefits	SDG 5, 8
Occupational Health and Safety
GRI 403-2	GRI 403. Occupational Health and Safety 2016	Type and number of work-related injuries	Safety in the workplace	SDG 3, 8		ESG Social
Training and Education
GRI 404-1	GRI 404. Training and Education 2016	Average hours of training per year per employee	Training and education	SDG 5, 8		ESG Social
GRI 404-2	GRI 404. Training and Education 2016	Programs for upgrading employee skills and transition assistance programs	Training and education	SDG 5, 8	PRB 5	ESG Social
GRI 404-3	GRI 404. Training and Education 2016	Percentage of employees receiving regular performance and career development reviews	Training and education	SDG 5, 8		ESG Social
Material topic: Diversity and equal opportunities in the workplace, including equal pay for women and men
GRI 103-1	GRI 103. Managment approach 2016	Explanation of the material topics and their boundaries	Diversity management			ESG Social
GRI 103-2		The management approach and its components	Diversity management			ESG Social
GRI 103-3		Evaluation of the management approach	Diversity management			ESG Social
GRI 405-1	GRI 405. Diversity and Equal Opportunity 2016	Diversity of governance bodies and employees by gender, age, minorities and other diversity indicators	Employment structure	SDG 5, 8		ESG Governance
GRI 405-2	GRI 405. Diversity and Equal Opportunity 2016	Ratio of basic salary and remuneration of women to men	Salaries and benefits	SDG 5, 8
GRI 406-1	GRI 406. Non-discrimination 2016	Incidents of discrimination and corrective actions taken	Anti-discrimination	SDG 5, 8		ESG Social
GRI 414-1	GRI 414. Supplier Social Assessment 2016	New suppliers that were screened using social criteria	Responsible supply chain	SDG 5, 8		ESG Social
Social engagement and public policy
Custom indicator	non applicable	Number of employee volunteers engaged in corporate volunteering projects during the year under review	Corporate volunteering	SDG 11		ESG Social
Custom indicator	non applicable	Number of beneficiaries of volunteering projects/ year	Corporate volunteering	SDG 11		ESG Social
Custom indicator	non applicable	Total amount of money allocated to social causes per year	Corporate volunteering	SDG 11		ESG Social
GRI 415-1	GRI 415. Public Policy 2016	Total value of political and similar contributions.	0 PLN

[1] Reference to UN Sustainable Development Goals 2015 – 2030

[2] Reference to UNEP Finance Principles for Responsible Banking

[3] Reference to ESG factors (Environment S – Social G – Governance)

[4] Reference to the European Commission Guidelines on reporting climate related information (including the Guidelines of the Task Force on Climate-related Financial Disclosures / TCFD/)