Glossary
- Agile
- Agile ways of work are based on interdisciplinary teams which are close to the customer and can quickly implement new solutions
- BGK
- Bank Gospodarstwa Krajowegoy
- OHS
- Occupational Health and Safety
- CIB
- Corporate and Investment Banking
- Contact Centre
- Centre for contacts with customers (Multichannel Communication Centre)
- CRM
- Customer Relationship Management
- CSR
- Corporate Sustainability and Responsibility
- EBRD
- European Bank for Reconstruction and Development
- EPG
- Equal Pay by Gender. Santander Bank Polska monitors the EPG indicator.
- Equator Principles
- International project on social and environmental risks with the participation of financial institutions
- ESG
- Environmental, Social and Governance. ESG means non-financial rating factors for companies and organisations: environmental (E), social (S) and governance (G).
- FOB
- Responsible Business Forum
- GPG
- Gender Pay Gap. Santander Bank Polska monitors the GPG indicator.
- GRI
- Global Reporting Initiative
- Stakeholders
- Parties who have influence on the organisation or are under the organisation’s influence
- IFC
- International Finance Corporation
- LEED
- Leadership in Energy and Environmental Design
- LIBOR
- London Interbank Offered Rate
- MCC
- Multichannel Communication Centre
- Misselling
- Irresponsible and unethical selling of financial products
- SME
- Small and Medium-Size Enterprises
- NBP
- National Bank of Poland
- NPS
- Net Promoter Score – an indicator for measuring customer loyalty and customer propensity to recommend a brand
- OBB
- Barrier-free service
- PSL
- Polish Sign Language. Remote video service in PSL is provided by the bank’s Contact Centre employees.
- POS
- Point of sale terminal for cashless payments.
- PRB
- Principles for Responsible Banking – a set of six principles which define the framework for responsible management in the banking sector
- WIG-ESG
- Index of companies listed on the Warsaw Stock Exchange, including companies participating in the WIG20 and mWIG40 indices.
- SDGs
- The UN’s sustainable development goals set for the period 2015-2030. They influence the activities and reporting of the results of individual countries, international and national initiatives and a wide variety of parties, including entrepreneurs and the business community.
- Spread
- Difference between FX sell and buy ratios.
- TCFD
- Task Force on Climate-related Financial Disclosures appointed by the G20 Financial Stability Board.
- UN Global Compact
- United Nations initiative for corporate social responsibility and sustainable development.
- VR
- Virtual Reality created using information technologies.
- ZBP
- Polish Bank Association.
