Corporate Social Responsibility Report 2019
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Objectives for upcoming years

As part of the Santander Bank Polska Strategy for 2020-2022 which focuses on key stakeholder groups, we have set a number of specific objectives that bring us closer to the main goal – a Simple, Personal and Fair bank helping people and businesses prosper.

Our customer-centric targets for 2020-2022:
  • to improve customer experience and impress customers,
  • to simplify products and processes,
  • to be the Bank As You Want It,
  • to digitize customer service,
  • to build an Open Banking Platform,
  • to remain a safe and stable bank,
  • to increase the activity of loyal customers.