Objectives for upcoming years
As part of the Santander Bank Polska Strategy for 2020-2022 which focuses on key stakeholder groups, we have set a number of specific objectives that bring us closer to the main goal – a Simple, Personal and Fair bank helping people and businesses prosper.
Our customer-centric targets for 2020-2022:
- to improve customer experience and impress customers,
- to simplify products and processes,
- to be the Bank As You Want It,
- to digitize customer service,
- to build an Open Banking Platform,
- to remain a safe and stable bank,
- to increase the activity of loyal customers.
