Corporate Social Responsibility Report 2019
No notes
Empty basket
Print
Delete

Reporting ethical concerns

GRI:
  • [103-1] Explanation of the material topics and their boundaries
    Material topic: The role of values and ethics in the organizational culture, including building responsible employee attitudes.     Explanation of the material topics and their boundaries
    Material topic: The role of values and ethics in the organizational culture, including building responsible employee attitudes.

    Go to indicator list
  • [103-2] The management approach and its components
    Material topic: The role of values and ethics in the organizational culture, including building responsible employee attitudes.     The management approach and its components
    Material topic: The role of values and ethics in the organizational culture, including building responsible employee attitudes.

    Go to indicator list
  • [103-3] Evaluation of the management approach
    Material topic: The role of values and ethics in the organizational culture, including building responsible employee attitudes.     Evaluation of the management approach
    Material topic: The role of values and ethics in the organizational culture, including building responsible employee attitudes.

    Go to indicator list
  • [102-17] Values, principles, standards and norms of behaviour Values, principles, standards and norms of behaviour

    Go to indicator list
  • [Custom indicator] number of irregularities and/or issues to be clarified reported to the "ethics box" and the helpline number of irregularities and/or issues to be clarified reported to the "ethics box" and the helpline

    Go to indicator list
Other guidelines:
New developments in 2019:
  • establishment of the Office of Ethics and Relations,
  • implementation of a new tool for recording and managing reports,
  • updating of the Respect and Dignity Policy.

The General Code of Conduct has a section on whistleblowing, which ensures confidential treatment and analysis of the information provided. Whistleblowers are prohibited from being subjected to any repressive measures or to any adverse consequences of whistleblowing. Various communication channels are available to staff members:

  • ethical helpline for reporting violations of legal regulations, ethical rules, cases of corruption, fraud, money laundering, non-compliance with internal procedures, unauthorised disclosure of protected information, taking excessive risks;

  • relations helpline for reporting, among other things, discrimination, mobbing, harassment and other violations of employee relations, including corporate values and rules of conduct;

  • dedicated mailbox.

Moreover, we have updated our ″Respect and Dignity″ policy, which also addresses the question of raising ethical concerns. The revised provisions include:

  • new rules of personal data protection,
  • the right to refuse to testify or withdraw testimony during an investigation,
  • the terms of the appeal procedure,
  • the rule that any person hired by Santander Bank Polska, not only an employee, may report infringements,
  • improved process of the implementation of recommendations after completed proceedings,
  • changes in the functioning of the relations helpline – currently implemented by the employees of the Office of Ethics and Relations.
  • 251

    cases reported in 2019 – all examined and evaluated.