The bank’s stakeholders and external relations

  • GRI:
  • Approach to stakeholder engagement2-29
    Approach to stakeholder engagement
  • Material indirect economic impact203-2
    Material indirect economic impact
  • ESG:
  • Our approach to corporate governanceG – Governance
    Our approach to corporate governance
  • PRB:
  • We will proactively and responsibly consult, engage and partner with relevant stakeholders to achieve society’s goals.4 Stakeholders
    We will proactively and responsibly consult, engage and partner with relevant stakeholders to achieve society’s goals.

Our approach to building stakeholder relations

In April 2021, we held a dialogue session with representatives of NGOs, experts and customers. The focus was on the role of our bank in the green transformation.

Stakeholder map

See more in interactive map

Retail customers

Communication channels

  • bank branches
  • website and other online channels (bank blog, Facebook, Twitter, LinkedIn)
  • customer satisfaction surveys
  • meetings, conferences and training courses
  • online advisor
  • video chat
  • web form

Business customers

  • bankers and customer advisors
  • Business and Corporate Banking Centres
  • conferences
  • virtual trade missions
  • opinion and satisfaction surveys
  • online advisors

Employees

  • employee opinion surveys
  • intranet
  • newsletters, bulletins, mailings
  • meetings with top management
  • integration meetings, workshops and trainings

Suppliers and business partners

  • direct contact
  • conferences and industry events

Social partners

  • face-to-face meetings and cooperation
  • stakeholder dialogue sessions
  • activities of the Santander Bank Polska Foundation
  • participation in conferences and local events
  • corporate volunteering

Shareholders and the investment community

  • quarterly performance presentations (meetings, conferences, stock exchange and press releases)
  • General Meeting of Shareholders

Regulators

  • reports
  • formal correspondence
  • day-to-day cooperation during supervisory inspections

Industry and business organisations

  • face-to-face meetings and cooperation

Media and public opinion

  • press conferences and briefings
  • interviews, expert commentary
  • face-to-face meetings
  • press releases
  • social media channels

Santander Group

  • reports
  • meetings and experience sharing

Environment

  • CSR reports
  • reports to institutions
  • contacts and cooperation with environmental organisations

Communication with the investment community

  • GRI:
  • Activities, value chain and other business relationships2-6
    Activities, value chain and other business relationships

We pursue an effective and transparent information policy towards shareholders, investors and analysts, using modern communication tools. The Information Policy of Santander Bank Polska S.A. prescribes active communication activities aligned with the stakeholders’ profile in order to effectively meet their information needs.

We have published the policy on our website under the Investor Relations tab in the Corporate Documents section.