Tables of reporting indicators

Statement of Compliance	Santander Bank Polska has prepared this report in accordance with the GRI Standards for the period from 1 January, 2021 to 31 December, 2021.
Applied GRI 1 standard	GRI 1: Foundation 2021
Applicable GRI sector standard	An updated sector standard for the financial industry has not yet been published so we refer in this report to selected GRI G4 Financial Services Sector Disclosures.

List of indicators covered in the report
Indicator number	GRI standard	Indicator name	Report section	(SDGs)¹	PRB²	ESG³	EC/TCFD⁴
I. PROFILE DISCLOSURES [General Disclosures 2021]
1. The organisation and its reporting practices
GRI 2-1	GRI 2. General Disclosures 2021	Organisational details	Activity profile Contact
GRI 2-2	GRI 2. General Disclosures 2021	Entities included in the organization’s sustainability reporting	About the report/Description of the reporting process
GRI 2-3	GRI 2. General Disclosures 2021	Reporting period, frequency and contact point	About the report/Description of the reporting process
GRI 2-4	GRI 2. General Disclosures 2021	Restatements of information	About the report/Description of the reporting process
GRI 2-5	GRI 2. General Disclosures 2021	External assurance	About the report/Audit assurance
2. Activities and workers
GRI 2-6	GRI 2. General Disclosures 2021	Activities, value chain and other business relationships	Activity profile Sustainable value chain
GRI 2-7	GRI 2. General Disclosures 2021	Employees	Employment structure
Custom indicator	Not applicable	Number of the bank’s access points in Poland, including branches broken down by outlets operated directly by the bank and partner outlets	Inclusive banking
GRI 2-8	GRI 2. General Disclosures 2021	Workers who are not employees	Social performance
3. Governance
GRI 2-9	GRI 2. General Disclosures 2021	Highest governance body structure and composition	Governance structure
GRI 2-10	GRI 2. General Disclosures 2021	Nomination and selection of the highest governance body	Governance structure Governance structure/nomination of the management board
GRI 2-11	GRI 2. General Disclosures 2021	Chair of the highest governance body	Governance structure
GRI 2-12	GRI 2. General Disclosures 2021	Role of the highest governance body in overseeing the management of impacts	Governance structure Corporate governance/Management remuneration process Risk Risk/ Responsibility for ESG risk management
GRI 2-13	GRI 2. General Disclosures 2021	Delegation of responsibility for managing impacts	Governance structure Governance structure/Committees Risk/ Responsibility for ESG risk management
GRI 2-14	GRI 2. General Disclosures 2021	Role of the highest governance body in sustainability reporting	About the report/Description of the reporting process
GRI 2-15	GRI 2. General Disclosures 2021	Conflict of interest	Ethics Anti-corruption/ Conflict of interest
GRI 2-16	GRI 2. General Disclosures 2021	Communication of critical concerns	Ethics/Whistleblowing
GRI 2-17	GRI 2. General Disclosures 2021	Collective knowledge of the highest governance body	Responsible Banking – management of ESG issues/ Management commitment
GRI 2-18	GRI 2. General Disclosures 2021	Evaluation of the performance of the highest governance body	Governance structure/Nomination of the management board Corporate governance/ Management remuneration process
GRI 2-19	GRI 2. General Disclosures 2021	Remuneration policies	Corporate governance/Remuneration policy
GRI 2-20	GRI 2. General Disclosures 2021	Process to determine remuneration	Corporate governance/ Management remuneration process
GRI 2-21	GRI 2. General Disclosures 2021	Annual total compensation ratio	Social performance
4. Strategy, policies and practices
GRI 2-22	GRI 2. General Disclosures 2021	Statement on sustainable development strategy	About the bank/Interview with Michał Gajewski, CEO of Santander Bank Polska
GRI 2-23	GRI 2. General Disclosures 2021	Policy commitments	Corporate governance Business strategy Responsible Banking – management of ESG issues	13,17	PRB 1,3	ESG Environmental ESG Social ESG Governance
GRI 2-24	GRI 2. General Disclosures 2021	Embedding policy commitments	Business strategy Responsible Banking – management of ESG issues
GRI 2-25	GRI 2. General Disclosures 2021	Processes to remediate negative impacts	Risk/ ESG risk management as part of the overall risk management system
GRI 2-26	GRI 2. General Disclosures 2021	Mechanisms for seeking advice and raising concerns	Ethics
GRI 2-27	GRI 2. General Disclosures 2021	Compliance with laws and regulations	Transparency and dialogue with customers/ Compliance with regulations
GRI 2-28	GRI 2. General Disclosures 2021	Membership associations	Partnerships	12, 13, 17	PRB 4	ESG Environmental ESG Social ESG Governance
5. Stakeholder engagement
GRI 2-29	GRI 2. General Disclosures 2021	Approach to stakeholder engagement	Bank’s stakeholders and relations with the environment		PRB 4	ESG Governance
GRI 2-30	GRI 2. General Disclosures 2021	Collective bargaining agreements	Employment structure
II. MATERIAL TOPICS
GRI 3-1	GRI 3. Material topics 2021	Process to determine material topics	About the report/Description of the reporting process
GRI 3-2	GRI 3. Material topics 2021	List of material topics	About the report/Description of the reporting process
1. Reporting topic: Security of services, transactions and customer data.
GRI 3-3	GRI 3. General Disclosures 2021	Management of material topics (identified as material in the materiality matrix)	Customer-centricity/ Cybersecurity		PRB 3
GRI 418-1	GRI 418. Customer privacy 2016	Total number of justified complaints regarding breaches of customer privacy and data loss	Customer-centricity/ Information security
Custom indicator	Not applicable	Actions implemented to ensure cybersecurity	Customer-centricity/ Cybersecurity		PRB 3
2. Reporting topic: Values and ethics
GRI 3-3	GRI 3. General Disclosures 2021	Management of material topics (identified as material in the materiality matrix)	Ethics Anti-corruption	SDG 8		ESG Governance
GRI 205-2	GRI 205. Anti-corruption 2016	Communication and training on anti-corruption policies and procedures (indicator reported partially)	Ethics/ Performance of ethical policies
GRI 205-3	GRI 205. Anti-corruption 2016	Confirmed cases of corruption and actions taken in response to them	Anti-corruption
Custom indicator	Not applicable	List of key activities and initiatives carried out in the bank during the year to increase employees’ knowledge of the bank’s ethics and culture	Ethics/ Employee education on ethical issues		PRB 5	ESG Governance
Custom indicator	Not applicable	Number of reports of misconduct and/or matters of concern to the „Ethical Mailbox” and the helpline	Ethics/Whistleblowing	SDG 8	PRB 5	ESG Governance
GRI 415-1	GRI 415. Social engagement 2016	Total financial and in-kind donations to political parties, politicians and similar organizations	PLN 0
GRI 417-2	GRI 417. Marketing and labelling 2016	Total number of incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labelling	Transparency and dialogue with customers / Compliance with responsible sales and marketing regulations
GRI 417-3	GRI 417. Marketing and labelling 2016	Total number of incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications	Transparency and dialogue with customers / Compliance with responsible sales and marketing regulations
GRI 419-1	GRI 419. Compliance with law 2016	Value of significant fines and non-monetary sanctions for non-compliance with laws and/or regulations	Transparency and dialogue with customers / Compliance with responsible sales and marketing regulations
3. Reporting topic: Integrating ESG into the organisation’s risk management system
GRI 3-3	GRI 3. General Disclosures 2021	Management of material topics (identified as material in the materiality matrix)	Risk/ ESG risk management as part of the risk management system
Custom indicator	Description of policies, procedures and results of climate risk exposure testing		Risk management (TCFD Report)
4. Reporting topic: Meeting regulatory ESG requirements
GRI 3-3	GRI 3. General Disclosures 2021	Management of material topics (identified as material in the materiality matrix)	Corporate governance (TCFD Report)
Custom indicator	Description of the bank’s approach to integrating the requirements of the ESG regulations into its business strategy		Strategy (TCFD Report)
5. Reporting topic: Operational and business resilience
GRI 3-3	GRI 3. General Disclosures 2021	Management of material topics (identified as material in the materiality matrix)	Business model and value creation model
GRI 201-1	GRI 201. Economic performance	Direct value generated and distributed	Governance performance			ESG Governance
GRI 203-2	GRI 203. Indirect economic impact	Material indirect economic impact	Bank’s stakeholders and relations with the environment
6. Reporting topic: Positive customer experience (NPS)
GRI 3-3	GRI 3. General Disclosures 2021	Management of material topics (identified as material in the materiality matrix)	Transparency and dialogue with customers/Customer satisfaction surveys
Custom indicator	Not applicable	Main actions to increase customer satisfaction	Customer-centricity/Service quality
Custom indicator	Not applicable	Results of customer satisfaction measurement	Transparency and dialogue with customers/Customer satisfaction surveys
7. Reporting topic: Inclusive and sustainable banking
GRI 3-3	GRI 3. General Disclosures 2021	Management of material topics (identified as material in the materiality matrix)	Inclusive banking	ESG 4, 8, 10, 11	PRB 1	ESG Social
Custom indicator	Not applicable	Information about key products, including new products introduced during the reporting period	New technologies and innovation		PRB 3
Custom indicator	Not applicable	Products and initiatives for small and medium-sized enterprises (SMEs)	New technologies and innovation/ Innovations and initiatives for SME segment customers launched in 2021		PRB 3
Custom indicator	Not applicable	Number of bank branches with Barrier-Free Service certification	Inclusive banking/ Barrier-free service table – results of our activities	SDG 8, 10
Custom indicator	Not applicable	Number of beneficiaries of projects and social initiatives in the field of education initiated and/or supported in a given year by the bank and/or the bank’s Foundation	Santander Foundation	SDG 4, 8, 11		ESG Social
FS 14	Sector supplement	Actions taken to ensure access to financial services for people from disadvantaged groups	Inclusive banking/ Inclusion	SDG 8, 10	PRB 3
8. Reporting topic: Aligning the portfolio to the goals of the Net Zero 2050 strategy
GRI 3-3	GRI 3. General Disclosures 2021	Management of material topics (identified as material in the materiality matrix)	Approach to managing environmental impact and climate protection / Global Strategy Net Zero Eco-friendly products and services Green financing	SDG 13, 17	PRB 2	ESG Environmental ESG Governance
GRI 305-3	GRI 305. Emissions 2016	Other indirect greenhouse gas emissions	Environmental impact of operations			ESG Environmental	EC/TCFD
9. Reporting topic: Green finance
GRI 3-3	GRI 3. General Disclosures 2021	Management of material topics (identified as material in the materiality matrix)	Green Bank – Environment/ Approach to managing environmental impact and climate protection Green financing	SDG 3, 8, 12, 13	PRB 1, 2	ESG Environmental	EC/TCFD
Custom indicator	Not applicable	Main eco-friendly products and services offered to customers, including offerings that influence climate change solutions	Eco-friendly products and services Green financing	SDG 3, 8, 12, 13	PRB 2, 3	ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	The impact of climate issues and associated risks on a company’s business model, strategy and financial plans. Impact of the business model on climate	Approach to managing environmental impact and climate protection	SDG 8, 13		ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	The company’s dependence on natural capital	Environmental impact of operations	SDG 8, 13		ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	Opportunities related to resource efficiency, cost savings, use of low-carbon energy sources, development of new products and services, access to new markets and building resilience across the value chain	Green Bank – Environment Strategy / Climate opportunities	SDG 8, 13	PRB 2	ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	Company climate-related policies, including climate change mitigation or adaptation policies	Approach to managing environmental impact and climate protection	SDG 3, 8, 12, 13	PRB 1, 2	ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	Climate-related targets, including greenhouse gas emission targets	Environmental impact of operations Strategy		PRB 2	ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	Energy-related policy targets	Strategy / Towards a climate-neutral bank			ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	Management oversight of climate-related risks and opportunities	Approach to managing environmental impact and climate protection/ Environmental and climate risks at Santander Bank Polska Corporate governance	SDG 3, 8, 12, 13	PRB 1,2	ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	The role of management in assessing and managing climate-related risks and opportunities	Strategy / Scenario analysis	SDG 8, 13	PRB 1, 2	ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	The processes used to identify and assess climate-related risks, the main risks, and how these risks are managed	Sustainable supply chain	SDG 8, 13		ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	The main climate risks across the value chain in the short, medium and long-term. perspective. Risk maps that take climate-related issues into account	Strategy / Results of the analysis of the impact of risks on the bank Risk management	SDG 8, 13		ESG Environmental	EC/TCFD
EC/TCFD	Not applicable	Integrating the assessment of climate-related risks and opportunities into relevant Investment, Credit and Insurance Strategies	Eco-friendly products and services Green financing	SDG 8, 13		ESG Environmental	EC/TCFD
Direct impact on the environment
GRI 301-1	GRI 301. Raw materials 2016	Materials used by weight or volume	Environmental impact of operations			ESG Environmental	EC/TCFD
GRI 302-1	GRI 302. Energy 2016	Energy consumption within the organization	Environmental impact of operations			ESG Environmental	EC/TCFD
GRI 305-1	GRI 305. Emissions 2016	Total direct greenhouse gas emissions	Environmental impact of operations			ESG Environmental	EC/TCFD
GRI 305-2	GRI 305. Emissions 2016	Total indirect greenhouse gas emissions by weight	Environmental impact of operations			ESG Environmental	EC/TCFD
Digitalisation and innovation
Custom indicator	Not applicable	Number of customers using mobile and online banking	Business model and value creation model
Custom indicator	Not applicable	Number of interactions in remote channels	Business model and value creation model
Work conditions
GRI 401-1	GRI 401. Employment 2016	Total number and percentage of new employees and total number of employees who left the organization during the reporting period	Social performance/ Employee turnover	SDG 5, 8
GRI 202-1	GRI 202. Economic performance 2016	Ratios of standard entry level wage by gender compared to local minimum wage	Remuneration and benefits	SDG 5, 8
GRI 401-2	GRI 401. Employment 2016	Additional benefits (perks) provided to full-time employees	Remuneration and benefits	SDG 5, 8
Employee safety and wellbeing
GRI 403-2	GRI 403. Occupational health and safety 2018	Hazard identification, risk assessment and incident investigation	Occupational health and safety
GRI 403-6	GRI 403. Occupational health and safety 2018	Health promotion	Occupational health and safety
GRI 403-9	GRI 403. Occupational health and safety 2018	Type and rate of work-related injuries	Social performance/ Occupational health and safety / Table Work accidents (incidents) in 2021 by gender	SDG 3, 8		ESG Social
Employee development
GRI 404-1	GRI 404. Training and education 2016	Number of training days per year per employee by employment structure	Training and development	SDG 5, 8		ESG Social
GRI 404-2	GRI 404. Training and education 2016	Management skills development and lifelong learning programmes	Training and development	SDG 5, 8	PRB 5	ESG Social
GRI 404-3	GRI 404. Training and education 2016	Percentage of employees subject to regular performance evaluation and career development reviews, by gender and employment category	Social performance/Performance evaluation table	SDG 5, 8		ESG Social
Workplace diversity
GRI 405-1	GRI 405. Diversity and equal opportunities 2016	Diversity of supervisory bodies and staff (Composition of supervisory bodies and staff by gender, age, minorities, and other diversity indicators).	Workplace diversity/ Composition of the Bank’s Management Board by age category and diversity – table	SDG 5, 8		ESG Governance
GRI 405-2	GRI 405. Diversity and equal opportunities 2016	Ratio of male to female base salary by position held	Social performance/Remuneration table	SDG 5, 8
GRI 406-1	GRI 406. Anti-discrimination 2016	Total number of discrimination cases	Workplace diversity/ Anti-discrimination	SDG 5, 8		ESG Social
GRI 308-1	GRI 308. Environmental assessment of suppliers 2016	Percentage of new suppliers assessed according to environmental criteria	Sustainable supply chain Sustainable supply chain/ Key indicators reflecting the performance of purchasing policies	SDG 5		ESG Social ESG Environmental	EC/TCFD
GRI 414-1	GRI 414. Social assessment of suppliers 2016	Percentage of new suppliers assessed against social criteria	Sustainable supply chain Sustainable supply chain/ Key indicators reflecting the performance of purchasing policies	SDG 5, 8		ESG Social
Social engagement
Custom indicator	Not applicable	Scale of corporate volunteering	Corporate volunteering	SDG 11		ESG Social
Custom indicator	Not applicable	Number of beneficiaries of corporate volunteering activities / year	Corporate volunteering	SDG 11		ESG Social
Custom indicator	Not applicable	Total amount allocated to community engagement activities	Santander Foundation	SDG 11		ESG Social

^[1] Reference to UN Sustainable Development Goals 2015 – 2030
^[2] Reference to UNEP Finance Principles for Responsible Banking
^[3] Reference to ESG factors (Environment S – Social G – Governance)
^[4] Reference to the European Commission Guidelines on reporting climate related information
(including the Guidelines of the Task Force on Climate-related Financial Disclosures / TCFD/)

List of indicators according to the 'ESG Reporting Guidelines. A guide for WSE listed companies

Indicator	Name	Report section
E-P1	Greenhouse gas emissions	Environmental impact of operations
E-P2	Energy consumption	Environmental impact of operations
E-P3	Climate-related risks and benefits	Green Bank – Environment Approach to managing environmental impact and climate protection
E-S2	Emissions management	Environmental impact of operations
E-S3	Water consumption	Environmental impact of operations
E-S5	Impact on biodiversity	Santander Bank Polska S.A.’s operations have a negligible impact on biodiversity. Our Responsible Banking Strategy identifies other environmental impact issues as priorities.
E-S6	Pollution and waste	Environmental impact of operations
S-P1	Diversity in supervisory bodies	Governance structure
S-P2	Equal pay index	Remuneration and benefits/ Equal pay
S-P3	Staff turnover	Social performance/Employee turnover
S-P4	Freedom of association and collective bargaining	Employment structure
S-S1	Occupational health and safety	Occupational health and safety
S-P5	Human rights policy	Human rights policy
S-P6	Human rights due diligence procedures	Human rights policy
G-P1	Structure of management bodies	Governance structure
G-P2	Code of ethics	Ethics
G-P3	Anti-corruption policy	Anti-corruption
G-P4	Whistleblowing mechanism	Ethics/Whistleblowing
G-S1	Data protection policy	Customer-centricity/ Cybersecurity