Employment structure

  • GRI:
  • Employees2-7
  • Collective bargaining agreements2-30
    Collective bargaining agreements
  • GPW:
  • Freedom of association and collective bargainingS-P4
    Freedom of association and collective bargaining

Number of persons employed under employment contracts with the bank - 9,801, of which 69% are women and 31% are men


    Average age of employees


    Percentage of employees working full time


    Percentage of employees with contracts for an indefinite time


    Average number of years worked by bank employees 1


    Staff turnover rate 2


    Number of trade union organisations


1 Average service duration in Santander Bank Polska as at 31 December, 2021.
2 Turnover calculated as the number of terminated employment contracts in 2021 / average number of employees of Santander Bank Polska S.A. at the end of each month in 2021. The turnover rate takes into account the process of group layoffs.
3 There is no collective labour agreement in place in the Santander Bank Polska Group.

In 2021, Santander Bank Polska S.A.’s headcount decreased by 8.2  %. This is due to the digital transformation of the bank’s business model – the optimisation of the branch network, the development of remote distribution channels and the implementation of solutions that increase the operational efficiency of the organisation. Our goal is to maximally focus our efforts and resources on customer relations, business development and competence building in line with the profile desired in the organisation.

As part of the redundancy procedure adopted by the Management Board of Santander Bank Polska S.A., in 2021 the redundancy process covered 719 people. We prepared a comprehensive support programme for them (reStart). Its most important elements are activities in the area of professional activation and competence development.

The programme provides for:

  • group and individual support and self-study based on prepared educational materials;
  • a range of training courses, including the analysis of one's own aptitude, the development of qualifications and skills and the building of competences necessary for job-seeking;
  • psychological support and meetings with experts in the field.

More data illustrating the employment structure at Santander Bank Polska S.A. can be found in the ESG Performance chapter in the section Social Performance.