Plans for 2021:
Thinking about the offer for retail customers, we are planning to:
- continue to simplify and digitise products and processes;
- continue to increase the use of remote channels in sales and customer service;
- deliver the online and mobile banking transformation agenda;
- ensure a high level of security in our customers’ relations with the bank with the same commitment as before.
For the SME segment, we are planning to focus on:
- simplifying credit processes for both advisors and clients;
- developing remote processes and e-banking for companies;
- introducing further non-financial services for the bank’s customers;
- building a profitable loan portfolio;
- implementing further relief solutions for customers affected by the pandemic;
- implementing and processing applications for subsidies from the PFR Anti-Crisis Shield;
- launching the SmartLoans process on the mobile app (for sole traders).