Our stakeholders

When developing and implementing socially responsible business activities, it is crucial to identify our stakeholders - all the people, organisations and institutions that are influenced by our activities or have an impact on our organisation.

  • GRI:
  • 102-21 Consulting stakeholders on economic, environmental, and social topics
    Consulting stakeholders on economic, environmental, and social topics
  • 102-40 List of stakeholder groups engaged by the reporting organisation
    List of stakeholder groups engaged by the reporting organisation
  • 102-42 The basis for identifying and selecting stakeholders with whom to engage
    The basis for identifying and selecting stakeholders with whom to engage
  • 102-43 Approach to stakeholder engagement including frequency of engagement by type and by stakeholder group
    Approach to stakeholder engagement including frequency of engagement by type and by stakeholder group
  • 102-44 Key topics and concerns that have been raised through stakeholder engagement
    Key topics and concerns that have been raised through stakeholder engagement
  • PRB 4 Stakeholders We will proactively and responsibly consult, engage and partner with relevant stakeholders to achieve society’s goals.
    We will proactively and responsibly consult, engage and partner with relevant stakeholders to achieve society’s goals.
  • ESG: G – Government Our approach to corporate governance
    Our approach to corporate governance
All those we influence and who influence us are the stakeholders of Santander Bank Polska Group. We map our stakeholder groups and the channels used to contact them, study their diverse needs and mutual influence, and above all maintain interactions and dialogue with them.

Map of Stakeholders and Contact Channels

Engaging stakeholders

Engaging stakeholders and getting to know their opinions is the foundation to the dialogue. That is why we have held 10 dialogue sessions since 2014.

Dialogue sessions according to the AA1000SES standard, which are attended by representatives of our social and business partners, are used to find out stakeholder opinions and expectations towards our bank and its Responsible Banking activities. We listen carefully to our stakeholders’ suggestions. We analyse them and take them into account in the implementation of our strategy, in the processes of business planning and reporting of non-financial data.

The last dialogue session took place in April 2021 and was dedicated to Santander Bank Polska’s role in the green transformation, and was attended by representatives of NGOs, experts and our clients