Monitoring arrears at an early stage is key. This applies to both retail customers and SMEs. Customers have the option of self-service through the following contact channels:
Support in difficult situations
Our mission is to help people and businesses prosper but we also provide support in difficult situations. We are aware that there are many causes of our clients' problems with repayment of their liabilities so we offer understanding and solutions.
The customer can also declare the due date of an overdue instalment payment on their own, using the Santander internet service, without waiting for contact from the bank. Two solutions are available as a standard: