Objectives and priorities

The Training Policy sets out the bank's objectives in this area. We focus on the comprehensive development of employees' competencies and skills.

The development programmes and ongoing training delivered in 2020 supported the implementation of strategic objectives and our key business projects.

The main themes of the 2020 training included:

  • Focusing on people: re-skilling & up-skilling, new internal recruitment model and wellbeing.
  • Creating leaders: development of leadership competences, crucial in the new normal, non-financial motivation, flexible redefinition of objectives and management of remote and distributed teams.
  • A new way of learning: remote training and workshops and strengthening the self-development approach.
  • Building sales competence in dealing with sensitive customers.
  • Development of mentoring programmes in collaboration with the Vital Voices Foundation.
  • Cybersecurity.