Helping people and businesses prosper is our mission. The strategic directions set out by the bank guide us towards its fulfilment. As many as five out of six of them concern customers:
- omnichannel service
- evolution to an open platform
- security and trust.
Inclusive banking and Green Bank are the pillars on which we are building responsible banking, therefore we have described in detail the products and initiatives aimed at specific customer groups in pursuit of these objectives.
We are also prioritising digitalisation solutions, in line with our business objectives, the premise of being an omnichannel bank and the planned evolution towards an open platform. The experience of the past year marked by the pandemic situation also confirmed that digitalisation is strongly linked to the bank's accessibility in every situation