GRI Standard index

GRI:[

102-55

]

GRI:
102-55 GRI Content index

Indeks GRI Standards
List of indicators covered in the report
Indicator number	GRI Standard	Indicator name	EC/TCFD¹	ESG²	SDG³	PRB⁴	Report section
GRI 101. Foundation 2016 Basic Information [No indicators included]
I. GENERAL DISCLOSURES: ORGANISATIONAL PROFILE
GRI 102-1	GRI 102. General Disclosures 2016	Name of the organization					About Santander Bank Polska
GRI 102-2	GRI 102. General Disclosures 2016	Activities, brands, products and/or services				PRB 1, 3	About Santander Bank Polska Customers and services – introduction Retail customers Santander Leasing Business customers Support to business customers
GRI 102-3	GRI 102. General Disclosures 2016	Location of organization’s headquarters.					Contact
GRI 102-4	GRI 102. General Disclosures 2016	Location of operations					About Santander Bank Polska
GRI 102-5	GRI 102. General Disclosures 2016	Ownership and legal form					About Santander Bank Polska
GRI 102-6	GRI 102. General Disclosures 2016	Markets served					About Santander Bank Polska
GRI 102-7	GRI 102. General Disclosures 2016	Scale of the organization, including:					About Santander Bank Polska Employment structure
Custom indicator	Not applicable	Number of the bank’s access points in Poland, including branches, broken down into outlets operated directly by the bank and partner outlets					About Santander Bank Polska Customers and services – introduction
GRI 102-8	GRI 102. General Disclosures 2016	Data on employees and other persons who work for the organization			SDG 5, 8		Employment structure
GRI 102-9	GRI 102. General Disclosures 2016	Description of the supply chain					Responsible supply chain
GRI 102-10	GRI 102. General Disclosures 2016	Significant changes during the reporting period regarding size, structure, ownership, or value chain		ESG: Social	SDG 5		Responsible supply chain
GRI 102-11	GRI 102. General Disclosures 2016	Explanation of whether and how the organization applies the precautionary approach	EC/TCFD	ESG: Environment			Risks and impacts Policies and regulations
GRI 102-12	GRI 102. General Disclosures 2016	External initiatives and externally-developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes		ESG: Environment ESG: Social ESG: Governance	SDG 12, 13, 17	PRB 4	Responsible banking Partnerships and membership in associations External initiatives Responsible sales and marketing Green initiatives and projects
GRI 102-13	GRI 102. General Disclosures 2016	Membership of organizations and associations				PRB 4	Partnerships and membership in associations Green initiatives and projects
Strategy
GRI 102-14	GRI 102. General Disclosures 2016	Statement from senior decision-maker					An interview with Michał Gajewski, CEO of Santander Bank Polska
GRI 102-15	GRI 102. General Disclosures 2016	Key impacts, risks and opportunities		ESG: Environment ESG: Governance	SDG 3, 8, 12, 13, 17	PRB 1, 2	An interview with Michał Gajewski, CEO of Santander Bank Polska Our approach to sustainable development Risks and impacts Our business strategy Our approach
Custom indicator	Not applicable	Description of the bank’s strategy, including the management approach to responsible business and sustainable development			SDG 13, 17	PRB 1, 3	Our approach to sustainable development Our business strategy
GRI 102-16	GRI 102. General Disclosures 2016	Values, principles, standards and norms of behaviour		ESG: Governance ESG: Social	SDG 8		Code of Conduct Corporate culture
GRI 102-17	GRI 102. General Disclosures 2016	Mechanisms for advice and concerns about ethics		ESG: Governance	SDG 8		Raising ethical concerns Education in ethics
Governance
GRI 102-18	GRI 102. General Disclosures 2016	Governance structure of the organization including committees of the highest governance body		ESG: Governance ESG: Environment	SDG 13, 17		Management structure
GRI 102-20	GRI 102. General Disclosures 2016	Executive-level responsibility for economic, environmental, and social topics		ESG: Governance ESG: Environment	SDG 13, 17		Our approach to sustainable development
GRI 102-21	GRI 102. General Disclosures 2016	Consulting stakeholders on economic, environmental, and social topics		ESG: Governance		PRB 4	Our stakeholders
GRI 102-22	GRI 102. General Disclosures 2016	Composition of the highest governance body and its committees		ESG: Governance			Management structure
GRI 102-23	GRI 102. General Disclosures 2016	Chair of the highest governance body		ESG: Governance			Management structure
GRI 102-24	GRI 102. General Disclosures 2016	Manner of nominating and electing members of the highest governance body		ESG: Governance			Management structure
GRI 102-25	GRI 102. General Disclosures 2016	Conflict of Interest		ESG: Governance			Code of Conduct
GRI 102-26	GRI 102. General Disclosures 2016	Role of highest governance body in setting purpose, values, and strategy		ESG: Governance ESG: Environment	SDG 13, 17		Management structure Our approach to sustainable development
GRI 102-27	GRI 102. General Disclosures 2016	Actions taken to develop the highest governance body’s ESG knowledge		ESG: Governance			Management structure
GRI 102-28	GRI 102. General Disclosures 2016	Evaluation of the highest governance body’s performance		ESG: Governance			Management structure
GRI 102-29	GRI 102. General Disclosures 2016	Identifying and managing economic, environmental, and social impacts		ESG: Environment ESG: Social ESG: Governance	SDG 13, 17	PRB 2	Our approach to sustainable development Our business strategy
GRI 102-30	GRI 102. General Disclosures 2016	Effectiveness of risk management processes		ESG: Governance ESG: Environment			Risks and impacts
GRI 102-31	GRI 102. General Disclosures 2016	Review of economic, environmental, and social topics		ESG: Environment ESG: Governance	SDG 13, 17	PRB 5	Our approach to sustainable development
GRI 102-32	GRI 102. General Disclosures 2016	Highest governance body’s role in sustainability reporting		ESG: Environment ESG: Governance	SDG 13, 17	PRB 6	Our approach to sustainable development
GRI 102-35	GRI 102. General Disclosures 2016	Remuneration policies			SDG 5, 8		Salaries and benefits
Stakeholder engagement
GRI 102-40	GRI 102. General Disclosures 2016	List of stakeholder groups		ESG: Governance		PRB 4	Our stakeholders
GRI 102-41	GRI 102. General Disclosures 2016	Employees covered by collective bargaining agreements			SDG 5, 8		Salaries and benefits
GRI 102-42	GRI 102. General Disclosures 2016	The basis for identifying and selecting stakeholders with whom to engage		ESG: Governance		PRB 4	Our stakeholders
GRI 102-43	GRI 102. General Disclosures 2016	Approach to stakeholder engagement including frequency of engagement by type and by stakeholder group		ESG: Governance		PRB 4	Our stakeholders
GRI 102-44	GRI 102. General Disclosures 2016	Key topics and concerns that have been raised through stakeholder engagement		ESG: Governance		PRB 4	Our stakeholders
Reporting
GRI 102-45	GRI 102. General Disclosures 2016	List of all entities included in the organization’s consolidated financial statements					About Santander Bank Polska
GRI 102-46	GRI 102. General Disclosures 2016	The process of defining the report content		ESG: Governance			About the report
GRI 102-47	GRI 102. General Disclosures 2016	List of identified material topics		ESG: Governance			About the report
GRI 102-48	GRI 102. General Disclosures 2016	Explanation of the effect of any restatements of information given in previous reports and the reasons for such restatements					About the report
GRI 102-49	GRI 102. General Disclosures 2016	Significant changes from previous reporting periods in the list of material topics and topic boundaries					About the report
GRI 102-50	GRI 102. General Disclosures 2016	Reporting period					About the report
GRI 102-51	GRI 102. General Disclosures 2016	Date of most recent report (if published)					About the report
GRI 102-52	GRI 102. General Disclosures 2016	Reporting cycle					About the report
GRI 102-53	GRI 102. General Disclosures 2016	Contact details					Contact
GRI 102-54	GRI 102. General Disclosures 2016	Claims of reporting in accordance with GRI standard in the Core or Comprehensive option					About the report
GRI 102-55	GRI 102. General Disclosures 2016	GRI Content index					GRI Content index
GRI 102-56	GRI 102. General Disclosures 2016	The organization’s policy and current practice with regard to seeking external assurance for the report					Guide to the report
II. SPECIFIC DISCLOSURES ON MATERIAL TOPICS
1. Material topic: Financial performance
GRI 103-1	GRI 103. Approach to management 2016	Explanation of the material topics and their boundaries		ESG: Environment ESG: Governance	SDG 13, 17	PRB 2	About Santander Bank Polska Our approach to sustainable development
GRI 103-2		Management approach to topics identified as material		ESG: Environment ESG: Governance	SDG 13, 17	PRB 2	About Santander Bank Polska Our approach to sustainable development
GRI 103-3		Evaluation of the management approach to topics identified as material		ESG: Environment ESG: Governance	SDG 13, 17	PRB 2	About Santander Bank Polska Our approach to sustainable development
GRI 201-1	GRI 102. General Disclosures 2016	Direct economic value generated and distributed					About Santander Bank Polska
GRI 203-2	GRI 102. General Disclosures 2016	Significant, indirect economic impacts		ESG: Environment ESG: Governance			Our approach to sustainable development
Employment
GRI 401-1	GRI 401. Employment 2016	Total number and rate of employees who left the organization during the reporting period by gender and age			SDG 5, 8		Employment structure
GRI 202-1	GRI 202. Economic performance 2016	Ratios of standard entry level wage by gender compared to local minimum wage			SDG 5, 8		Salaries and benefits
GRI 401-2	GRI 401. Employment 2016	Benefits provided to full-time employees			SDG 5, 8		Salaries and benefits
Occupational health and safety
GRI 403-2	GRI 403. Occupational health and safety 2018	Hazard identification, risk assessment and incident investigation		ESG: Social	SDG 3, 8		Safety in the workplace Creating a safe workplace Taking care of staff wellbeing in the pandemic
GRI 403-4	GRI 403. Occupational health and safety 2018	Employee participation, consultation and communication on health and safety					Safety in the workplace
GRI 403-6	GRI 403. Occupational health and safety 2018	Health promotion		ESG: Social	SDG 3, 8		Wellbeing Safety in the workplace Creating a safe workplace Taking care of staff wellbeing in the pandemic
GRI 403-9	GRI 403. Occupational health and safety 2018	Type and number of work-related injuries					Safety in the workplace
Employee training and education
GRI 404-1	GRI 404. Training and education 2016	Number of training days per year per employee by employment structure (indicator partially reported)		ESG: Social	SDG 5, 8		Training and education
GRI 404-2	GRI 404. Training and education 2016	Management skills development and continuing education programs		ESG: Social	SDG 5, 8	PRB 5	Training and education
GRI 404-3	GRI 404. Training and education 2016	Percentage of employees subject to regular job quality assessments and career development reviews, by gender and employment category		ESG: Social	SDG 5, 8		Training and education
2. Material topic: Comprehensive risk management, including ESG risks
GRI 103-1	GRI 103. Approach to management 2016	Explanation of the material topics and their boundaries					Risks and impacts Approach to risk management How we manage environmental and climate risk
GRI 103-2		Management approach to topics identified as material					Risks and impacts Approach to risk management How we manage environmental and climate risk
GRI 103-3		Evaluation of the management approach to topics identified as material					Risks and impacts Approach to risk management How we manage environmental and climate risk
EC/TCFD	Not applicable	The impact of climate issues and related risks on a company’s business model, strategy and financial plans. Climate impact of the business model	EC/TCFD	ESG: Environment			Risks and impacts
EC/TCFD	Not applicable	Management supervision over climate risks and opportunities The role of management in assessing and managing climate risks and opportunities.	EC/TCFD	ESG: Environment	SDG 3, 8, 12, 13	PRB 1, 2	Risks and impacts
EC/TCFD	Not applicable	Processes used to identify and assess climate-related risks, main risk types and how to manage the risks	EC/TCFD	ESG: Environment			Risks and impacts
EC/TCFD	Not applicable	Main climate risks throughout the value chain in the short, medium and long term. Risk maps that take climate issues into account	EC/TCFD	ESG: Environment			Risks and impacts
EC/TCFD	Not applicable	Integrating climate risk and opportunity assessment into relevant investment, credit and insurance strategies	EC/TCFD	ESG: Environment			Risks and impacts Our approach Approach to risk management
3. Material topic: Values and ethics
GRI 103-1	GRI 103. Approach to management 2016	Explanation of the material topics and their boundaries		ESG: Governance	SDG 8		Code of Conduct Anti-corruption Raising ethical concerns Corporate culture
GRI 103-2		Management approach to topics identified as material		ESG: Governance	SDG 8		Code of Conduct Anti-corruption Raising ethical concerns Corporate culture
GRI 103-3		Evaluation of the management approach to topics identified as material		ESG: Governance	SDG 8		Code of Conduct Anti-corruption Raising ethical concerns
GRI 205-2	GRI 205. Anti-corruption 2016	Communication and training about anti-corruption policies and procedures for employees and managers				PRB 5	Anti-corruption Education in ethics
GRI 205-3	GRI 205. Anti-corruption 2016	Confirmed incidents of corruption and actions taken					Anti-corruption
GRI 415-1	GRI 415. Social engagement 2016	Total financial and in-kind donations to political parties, politicians and similar organizations					PLN 0
Custom indicator	Not applicable	List of key activities and initiatives implemented in the bank during the year to raise the employees’ awareness of business ethics and the bank’s organizational culture		ESG: Governance		PRB 5	Anti-corruption Education in ethics
Custom indicator	Not applicable	Number of violations and/or other issues needing resolving reported to the ethics mailbox and helpline		ESG: Governance	SDG 8	PRB 5	Raising ethical concerns
GRI 417-2	GRI 417. Marketing and labelling 2016	Total number of incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labelling			SDG 12, 17		Responsible sales and marketing
GRI 417-3	GRI 417. Marketing and labelling 2016	Total number of incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications			SDG 12, 17		Responsible sales and marketing
GRI 419-1	GRI 419. Compliance with law 2016	Value of significant fines and non-monetary sanctions for non-compliance with laws and/or regulations			SDG 12, 17		Responsible sales and marketing
4. Material topic: Positive customer experience (NPS)
GRI 103-1	GRI 103. Approach to management 2016	Explanation of the material topics and their boundaries		ESG: Social		PRB 3	Customer-centricity
GRI 103-2		Management approach to topics identified as material		ESG: Social		PRB 3	Customer-centricity
GRI 103-3		Evaluation of the management approach to topics identified as material		ESG: Social		PRB 3	Customer-centricity
Custom indicator	Not applicable	Main activities to ensure customer satisfaction			SDG 8	PRB 3	Customer-centricity Inclusive banking Support to customers Support to individual customers Aid to small and medium-sized enterprises Support to business customers
Custom indicator	Not applicable	Customer satisfaction measurement results					Dialogue with customers – needs and satisfaction survey
Custom indicator	Not applicable	Information about key products, including new products launched during the reporting period		ESG: Social		PRB 3	Retail customers Santander Leasing Business customers Support to business customers
Custom indicator	Not applicable	Products and initiatives addressed to Small and Medium Size Enterprises (SMEs)		ESG: Social		PRB 3	Retail customers Digitisation and innovation Support in difficult situations Aid to small and medium-sized enterprises
Custom indicator	Not applicable	Number of bank branches with Barrier-free Service certificate					Barrier-free banking
Custom indicator	Not applicable	Number of beneficiaries of projects and social initiatives in the field of education initiated and/or supported by the bank and/or the bank’s Foundation in a given year		ESG: Social	SDG 4, 8, 11	PRB 1	Santander Universidades
FS 14	Sector supplement	Measures taken to ensure access to financial services for people from disadvantaged populations		ESG: Social	SDG 8, 10	PRB 1, 3	Barrier-free banking Caring for senior citizens
5. Material topic: Security of services, transactions and customer data
GRI 103-1	GRI 103. Approach to management 2016	Explanation of the material topics and their boundaries				PRB 3	Security
GRI 103-2		Management approach to topics identified as material				PRB 3	Security Security
GRI 103-3		Evaluation of the management approach to topics identified as material				PRB 3	Security
GRI 418-1	GRI 418. Customer privacy 2016	Total number of substantiated complaints concerning breaches of customer privacy and losses of customer data					Security
Custom indicator	Not applicable	Measures implemented to ensure cybersecurity					Security Digital transformation and cybersecurity activities
6. Material topic: Digitisation and innovation
GRI 103-1	GRI 103. Approach to management 2016	Explanation of the material topics and their boundaries		ESG: Social	SDG 9	PRB 1, 3	Customers and services – introduction Retail customers Santander Leasing Digitisation and innovation Aid to small and medium-sized enterprises Digital transformation and cybersecurity activities
GRI 103-2		Management approach to topics identified as material		ESG: Social	SDG 9	PRB 1, 3	Customers and services – introduction Retail customers Santander Leasing Digitisation and innovation Aid to small and medium-sized enterprises Digital transformation and cybersecurity activities
GRI 103-3		Evaluation of the management approach to topics identified as material		ESG: Social	SDG 9	PRB 1, 3	Customers and services – introduction Retail customers Santander Leasing Business customers Digitisation and innovation
Custom indicator	Not applicable	Number of customers using mobile and online banking					Customers and services – introduction
Custom indicator	Not applicable	Number of interactions in remote channels					Customers and services – introduction
7. Material topic: Climate policy
GRI 103-1	GRI 103. Approach to management 2016	Explanation of the material topics and their boundaries		ESG: Environment	SDG 13		Our approach to sustainable development Our approach Policies and regulations Net Zero strategy
GRI 103-2		Management approach to topics identified as material		ESG: Environment	SDG 13		Our approach to sustainable development Our approach Policies and regulations Net Zero strategy
GRI 103-3		Evaluation of the management approach to topics identified as material		ESG: Environment	SDG 13		Our approach to sustainable development Our approach Targets Net Zero strategy
GRI 301-1	GRI 301. Materials 2016	Materials used by weight or volume	EC/TCFD	ESG: Environment	SDG 13		Our environmental footprint
GRI 302-1	GRI 302. Emissions 2016	Energy consumption within the organization	EC/TCFD	ESG: Environment	SDG 13		Our environmental footprint
GRI 305-1	GRI 305. Emissions 2016	Total direct greenhouse gas emissions	EC/TCFD	ESG: Environment	SDG 13		Our environmental footprint
GRI 305-2	GRI 305. Emissions 2016	Total indirect greenhouse gas emissions by weight	EC/TCFD	ESG: Environment	SDG 13		Our environmental footprint
GRI 305-3	GRI 305. Emissions 2016	Other indirect greenhouse gas emissions	EC/TCFD	ESG: Environment	SDG 13		Our environmental footprint
GRI 308-1	GRI 308. Environmental assessment of suppliers 2016	Percentage of new suppliers assessed against environmental criteria		ESG: Environment	SDG 5		Responsible supply chain
EC/TCFD	Not applicable	The company’s dependence on natural capital	EC/TCFD	ESG: Environment			Our environmental footprint
EC/TCFD	Not applicable	The company’s climate policy, including climate change mitigation or adaptation policy	EC/TCFD	ESG: Environment	SDG 3, 8, 12, 13	PRB 1, 2	Our approach Policies and regulations Net Zero strategy
EC/TCFD	Not applicable	Climate related targets, including greenhouse gas emission targets	EC/TCFD	ESG: Environment			Targets
EC/TCFD	Not applicable	Energy-related policy targets	EC/TCFD	ESG: Environment			Targets
EC/TCFD	Not applicable	Major pro-environmental products and services offered to customers, including offerings that impact climate change solutions	EC/TCFD	ESG: Environment		PRB 2	Offering Sustainable green financing
8. Material topic: Sustainable finance
GRI 103-1	GRI 103. Approach to management 2016	Explanation of the material topics and their boundaries		ESG: Environment		PRB 2	Our approach Policies and regulations Net Zero strategy Sustainable green financing
GRI 103-2		Management approach to topics identified as material		ESG: Environment		PRB 2	Our approach Policies and regulations Net Zero strategy Sustainable green financing
GRI 103-3		Evaluation of the management approach to topics identified as material		ESG: Environment		PRB 2	Our approach Policies and regulations Targets Net Zero strategy Sustainable green financing
EC/TCFD	Not applicable	Opportunities related to resource efficiency, cost savings, use of low-carbon energy sources, development of new products and services, access to new markets and building resilience throughout the value chain	EC/TCFD	ESG: Environment		PRB 2	Offering Green initiatives and projects Sustainable green financing
EC/TCFD	Not applicable	Major pro-environmental products and services offered to customers, including offerings that impact climate change solutions	EC/TCFD	ESG: Environment		PRB 2	Offering Sustainable green financing
Diversity in the workplace
GRI 103-1	GRI 103. Approach to management 2016	Explanation of the material topics and their boundaries		ESG: Social			Managing diversity
GRI 103-2		Management approach to topics identified as material		ESG: Social			Managing diversity
GRI 103-3		Evaluation of the management approach to topics identified as material		ESG: Social			Managing diversity
GRI 405-1	GRI 405. Diversity and equal opportunities 2016	Employees categorized by gender, age, minority membership, and other diversity indicators		ESG: Governance	SDG 5, 8		Employment structure Managing diversity
GRI 405-2	GRI 405. Diversity and equal opportunities 2016	Ratio of male to female base salary by position held			SDG 5, 8		Salaries and benefits
GRI 406-1	GRI 406. Anti-discrimination 2016	Total number of incidents of discrimination		ESG: Social	SDG 5, 8		Anti-discrimination
GRI 414-1	GRI 414. Social assessment of suppliers 2016	Percentage of new suppliers assessed against social criteria		ESG: Social	SDG 5, 8		Responsible supply chain
Social involvement and public policy
Custom indicator	Not applicable	Number of employee volunteers engaged in corporate volunteering projects during the year under review		ESG: Social	SDG 11		Corporate volunteering
Custom indicator	Not applicable	Number of beneficiaries of volunteering projects/ year		ESG: Social	SDG 11		Corporate volunteering
Custom indicator	Not applicable	Total amount of money allocated to social causes per year		ESG: Social	SDG 11		Santander Bank Polska Foundation Corporate volunteering

^[1] Reference to UN Sustainable Development Goals 2015 – 2030

^[2] Reference to UNEP Finance Principles for Responsible Banking

^[3] Reference to ESG factors (Environment S – Social G – Governance)

^[4] Reference to the European Commission Guidelines on reporting climate related information (including the Guidelines of the Task Force on Climate-related Financial Disclosures / TCFD/)