ESG Service ESG Report 2020
Zmiana wielkości czcionki
wersja polska english version

Education in ethics

GRI:[ ]
ESG:[ ]
PRB:[ ]
SDG: 
Goal 8 - Decent work and economic growth

Each year, we implement a number of initiatives to increase the ethical awareness of our employees and their knowledge of our corporate culture.

  • GRI:
  • 102-17 Mechanisms for advice and concerns about ethics
    Mechanisms for advice and concerns about ethics
  • 205-2 Communication and training about anti-corruption policies and procedures for employees and managers
    Communication and training about anti-corruption policies and procedures for employees and managers
  • Custom indicator A list of key activities and initiatives implemented over the year in the bank to increase employees' awareness of the bank's ethical and corporate culture
    A list of key activities and initiatives implemented over the year in the bank to increase employees' awareness of the bank's ethical and corporate culture
  • ESG: G – Government Our approach to corporate governance
    Our approach to corporate governance
  • PRB 5 Governance & Target Setting We will implement our commitment to these Principles through effective governance and a culture of responsible banking, demonstrating ambition and accountability by setting public targets relating to our most significant impacts
    We will implement our commitment to these Principles through effective governance and a culture of responsible banking, demonstrating ambition and accountability by setting public targets relating to our most significant impacts

In 2020, we renewed our mandatory training on the Code of Conduct, Anti-Corruption and Corporate Defense Policy.

  • 97 %

    of employees completed training by 31 December 2020

  • 100 %

    of employees had access to educational material published on the banking intranet

In addition to training, each year we implement a number of initiatives to raise ethical awareness and increase employees’ knowledge of our corporate culture. In 2020:

was published for the first time on the intranet. The articles will be a regular, annual information addressed to employees, containing information on the number of employee reports to whistleblowing channels and their subject matter. The communication appearing on the intranet also emphasises the importance of anonymous reporting as a valuable source of feedback for the organisation (an article entitled „Anonymous Reporting As Important As Named Reports”)

We conducted „The Santander Way in practice” campaign, refreshing and promoting eight corporate behaviours (Work with passion, Show respect, Speak openly, Be part of change, Cooperate actively, Listen attentively, Keep promises, Support others). As part of the campaign, we made a video with employees: „The Santander Way in the New Normal” and we published a series of articles with a description of each of the eight behaviours, together with personal examples of what a given behaviour means to individual employees and why they value it.

More information about our corporate behaviours

Throughout the Santander Group, including Santander Bank Polska, we celebrated Santander Week – the week of the Santander brand, where we brought closer the topics related to corporate culture and standards in the Santander Group. On this occasion, we organised a number of initiatives such as webinars with internal and external speakers, published articles and CSR videos, as well as crosswords and quizzes on leadership, values and corporate behaviours.

Selected initiatives:

  • We share a common culture – a video with our colleagues from Santander Group
  • The Santander Way in the New Normal – a video with our colleagues
  • #WeAreSantander and #SantanderEffect: What does it mean in practice?
  • Each of us is a Santander Brand Ambassador!
  • Leadership commitments in the new normal – a video with our leaders
  • What is Responsible Banking and what does the ESG indicators mean – a video
  • Volunteering in the COVID era.
  • How do our leaders care about wellbeing? (video)

We published regular articles and videos on our intranet on topics such as the new KLAKSON whistleblowing channels, addressing ethical concerns, responding to verbal aggression, preventing conflicts of interest, rules for accepting and giving gifts, conduct that may result in criminal liability or reputation.

As part of the Risk Week, we celebrated Ethics Day, including the publication of an article „Reputation Like Dominoes” addressing reputational risk and promoting reporting channels, along with an exercise/test with examples of reputational risk situations and responses.

We carried out an annual e-learning training for employees on how to respond to and counteract bullying, discrimination and harassment and how to seek support when ethical standards are breached, in accordance with our „Respect and Dignity” policy. The training was launched as mandatory in 2018 and is systematically delivered to newly recruited staff.

Regular meetings were held between the Director of the Ethics and Relations Office and members of the Management Board, at which participants shared conclusions and recommendations drawn up on the basis of reported employee cases.

We prepared educational materials for managers and employees on selected topics in the area of employee relations, e.g. „Dealing with an employee in a poor psycho-physical condition” or „How to deal with the death of an employee or his/her close one”, as well as materials for HRBP and managers – „Diagnosis of the working environment” for the first and second half of 2020 based on conclusions from selected investigations to be used for preventive and educational purposes.