Our stakeholders
When developing and implementing socially responsible business activities, it is crucial to identify our stakeholders - all the people, organisations and institutions that are influenced by our activities or have an impact on our organisation.
- GRI:
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102-21 Consulting stakeholders on economic, environmental, and social topicsConsulting stakeholders on economic, environmental, and social topics
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102-40 List of stakeholder groups engaged by the reporting organisationList of stakeholder groups engaged by the reporting organisation
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102-42 The basis for identifying and selecting stakeholders with whom to engageThe basis for identifying and selecting stakeholders with whom to engage
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102-43 Approach to stakeholder engagement including frequency of engagement by type and by stakeholder groupApproach to stakeholder engagement including frequency of engagement by type and by stakeholder group
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102-44 Key topics and concerns that have been raised through stakeholder engagementKey topics and concerns that have been raised through stakeholder engagement
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PRB 4 Stakeholders We will proactively and responsibly consult, engage and partner with relevant stakeholders to achieve society’s goals.We will proactively and responsibly consult, engage and partner with relevant stakeholders to achieve society’s goals.
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ESG: G – Government Our approach to corporate governanceOur approach to corporate governance
Map of Stakeholders and Contact Channels
Retail customers
Contact Channels:
- bank outlets
- website and other online channels (bank blog, Facebook, Twitter, LinkedIn, Bank of Ideas)
- customer satisfaction surveys
- meetings, conferences and training courses
- online advisor
- video chat
- web form
Business customers
Contact Channels:
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bankers and advisors
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Corporate Banking Centres
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conferences
- virtual trade missions
- opinion polls and satisfaction surveys
- online advisors
Employees
Contact Channels:
- employee opinion surveys
- intranet
- Business and Corporate Banking Centres
- newsletters, bulletins, mailings
- meetings with top management
- integration events, workshops and trainings
Suppliers and business partners
Contact Channels:
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direct contact
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conferences and industry events
Social partners
Contact Channels:
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face-to-face meetings and cooperation
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stakeholder dialogue sessions
- activities of the Santander Bank Polska Foundation
- participation in conferences and local events
- corporate volunteering
Shareholders and the investment community
Contact Channels:
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quarterly performance results presentations (meetings, conferences, stock exchange messages and press releases)
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General Meeting of Shareholders
Regulators
Contact Channels:
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reports
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formal correspondence
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day-to-day cooperation during supervisory audits
Industry and business organisations
Contact Channels:
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face-to-face meetings and cooperation
Media and public opinion
Contact Channels:
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press conferences and briefings
- interviews, expert commentaries
- face-to-face meetings
- press releases
- social media channels
Santander Group
Contact Channels:
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reports
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meetings and exchange of experience
Environment
Contact Channels:
- CSR reports
- reports to institutions
- contacts and cooperation with environmental organisations
Engaging stakeholders
Engaging stakeholders and getting to know their opinions is the foundation to the dialogue. That is why we have held 10 dialogue sessions since 2014.
Dialogue sessions according to the AA1000SES standard, which are attended by representatives of our social and business partners, are used to find out stakeholder opinions and expectations towards our bank and its Responsible Banking activities. We listen carefully to our stakeholders’ suggestions. We analyse them and take them into account in the implementation of our strategy, in the processes of business planning and reporting of non-financial data.
