- Santander Bank PolskaSantander Bank Polska
- Responsible bankingBank As You Want It
- SimpleBank As You Want It
- FairBank As You Want It
- PersonalBank As You Want It
- About the reportAbout report
Glossary
- Agile
- Agile ways of work are based on interdisciplinary teams which are close to the customer and can quickly implement new solutions
- OHS
- Occupational Health and Safety
- CIB
- Corporate Investment and Banking
- Contact center
- Centre for contacts with customers (Multichannel Communication Centre)
- CRM
- Customer Relationship Management
- CSR
- Corporate Social Responsibility
- EMV
- Europay MasterCard Visa
- Equator Principles
- International project on social and environmental risks with the participation of financial institutions
- FOB
- Responsible Business Forum
- GRI
- Global Reporting Initiative
- Stakeholders
- Parties which have influence on the organisation or under the organisation’s influence
- Jessica
- Joint European Support for Sustainable Investment in City Area
- LEED
- Leadership in Energy and Environmental Design
- LIBOR
- London Interbank Offered Rate
- MCC
- Multichannel Communication Centre
- MDM
- Home for the Young
- Misselling
- Irresponsible and unethical selling of financial products
- SME
- Small and Medium-Size Enterprises
- NBP
- National Bank of Poland
- OBB
- Barrier-Free Service
- PRB
- Principles for Responsible Banking – a set of six principles which define the framework for responsible management in the banking sector
- RESPECT Index
- Index of socially responsible companies listed on the Warsaw Stock Exchange
- Spread
- Difference between FX sell and buy ratios
- UN Global Compact
- United Nations initiative for corporate social responsibility and sustainable development
- ZBP
- Polish Bank Association
