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Glossary

Agile
Agile ways of  work are based on interdisciplinary teams which are close to the customer and can quickly implement new solutions
OHS
Occupational Health and Safety
CIB
Corporate Investment and Banking
Contact center
Centre for contacts with customers (Multichannel Communication Centre)
CRM
Customer Relationship Management
CSR
Corporate Social Responsibility
EMV
Europay MasterCard Visa
Equator Principles
International project on social and environmental risks with the participation of financial institutions
FOB
Responsible Business Forum
GRI
Global Reporting Initiative
Stakeholders
Parties which have influence on the organisation or under the organisation’s influence
Jessica
Joint European Support for Sustainable Investment in City Area
LEED
Leadership in Energy and Environmental Design
LIBOR
London Interbank Offered Rate
MCC
Multichannel Communication Centre
MDM
Home for the Young
Misselling
Irresponsible and unethical selling of financial products
SME
Small and Medium-Size Enterprises
NBP
National Bank of Poland
OBB
Barrier-Free Service
PRB
Principles for Responsible Banking – a set of six principles which define the framework for responsible management in the banking sector
RESPECT Index
Index of socially responsible companies listed on the Warsaw Stock Exchange
Spread
Difference between FX sell and buy ratios
UN Global Compact
United Nations initiative for corporate social responsibility and sustainable development
ZBP
Polish Bank Association