One of the key reasons for implementing the Agile methodology in Santander Bank Polska has been the Customer. Working according to Agile principles we listen more attentively to the voice of our customers and their needs and expectations set directions for our future actions. When we work and act in an Agile way, we focus on delivering valuable solutions to customers as soon as possible. Agile also supports the development of employees and their individual entrepreneurship, collaboration, creative thinking and working together for a common goal.
Thanks to the implementation of the Agile methodology we can supply customers with new solutions aligned with their needs and expectations. For instance, we have launched new products and a new www.santander.pl website and translated Santander mobile and online platforms into Ukrainian and Russian. In order to simplify processes, we have introduced a new cash loan sanctioning process for all bank customers, a new credit process for SME customers and a possibility of opening an account by non-residents without visiting a branch.