Corporate Social Responsibility Report 2018
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Responsible marketing

Our conformance with the requirements of responsible selling is additionally enhanced by the principles of ethical marketing, according to which advertising messages should build a positive image of the bank in the eyes of customers and, most importantly, provide complete, reliable and accurate information and conform with the law and ethical standards.

For more information about ethical marketing and related good practices .

Conformance with the responsible selling and ethical marketing regulations

GRI:
  • [417-2] Total number of incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labelling Total number of incidents of non-compliance with regulations and/or voluntary codes concerning product and service information and labelling

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  • [417-3] Total number of incidents of non-compliance concerning marketing communications Total number of incidents of non-compliance concerning marketing communications

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  • [419-1] Non-compliance with laws and regulations in the social and economic area - significant fines and non-monetary sanctions for non-compliance with laws and/or regulations Non-compliance with laws and regulations in the social and economic area - significant fines and non-monetary sanctions for non-compliance with laws and/or regulations

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In 2018, no fines were imposed on Santander Bank Polska  for non-compliance with the laws or regulations. The Consumer and Competition Protection Office (UOKiK) issued one decision obliging the bank to offer compensation to eligible customers and conclude free-of-charge annexes to payment services agreements. No fine or monetary sanction was imposed in connection with the decision.

Did you know?

Misselling is a term which originates from the English law where it is treated as a serious violation of market rules subject to sanctions.