Innovations

We have launched a number of innovative solutions to help our customers use our services easily and safely:

Video verification is an innovative method of automatic customer identity authentication based on the picture on the ID card. The picture is showed  to the computer camera and compared with the customer’s face using the computer camera.

The verification process in the course of an interaction with the video advisor is simple and quick. Opening an account based on the facial biometrics takes 15 to 20 minutes and is 100% secure. The solution is simpler than you might think and – above all – accessible from any place in the world. So far, our customers opened more than 3,000 accounts using video verification.

Santander Bank Polska S.A. offers customers the widest range of mobile payment solutions and technologies. We were the first ones in the Polish banking system to make available all types of mobile payments, including contactless payments using mobile phones in Santander mobile: BLIK, Apple Pay, Google Pay, Fitbit Pay and Garmin Pay. When shopping, our customers can pay using:

Customers can make transactions in:

In August 2018, our bank offered customers a possibility of mobile authorisation. The mobile signature is an alternative to single-use codes sent via text messages. The service allows for the authorisation of online banking transactions using an application. How does it work?

In order to facilitate the execution of credit processes, a new functionality was launched in Santander Internet which enables co-browsing of a credit application with an online advisor so that the customer and the advisor can complete the application at the same time.

Our customers have been offered access to an interactive Schedule of Fees and Charges in which the most important changes are presented in a  transparent and easy to understand way and explained using practical examples.

In 2018, we were the second bank on the market to launch a proposal of mobile motor insurance. As a result, our customers can purchase third-party liability, all-risks, accident and assistance insurance in Santander mobile.  What needs to be done to receive the insurance premium quotation?

Santander One Pay FX is an instant  international payment service for retail and business customers based on the blockchain technology. Customers ordering international money transfers can be certain that the money will appear on the beneficiary’s account on the same day or on the following day. Additionally, before the transfer is executed, customers are informed about the exact amount of money in the target currency which will be posted on the beneficiary’s account.

Santander Group is the first bank which has introduced blockchain payment services at the same time in many countries. The solution is available to retail customers in Spain, UK, Brazil and Poland.

One of the most important projects for retail customers in 2018 was the launch of Apple Pay and Fitbit Pay – innovative payment solutions expanding the range of digital payments available in Santander Bank Polska.

Our plans for 2019