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What is corporate social responsibility?


Corporate Social Responsibility (CSR) covers many areas of how a business organisation is managed. According to the ISO26000 guidance on social responsibility they include: corporate governance and management practices, relationships with consumers, customers, counterparties and suppliers, human rights, environmental protection and social engagement of businesses.


Development which satisfies the present needs without compromising the ability of future generations to meet their own needs. It combines the goals of high quality of life, good health and well-being with social justice and the ability of Earth to sustain life in its full diversity. The social, economic and environmental objectives are correlated and mutually supportive 1

1PN-ISO26000:2012 standard

Fair and ethical

Sustainable development is a wider concept but companies often use it interchangeably with CSR. Hence, the defontiions and terms are not as important as the idea behind them. To put it simply, of crucial importance is to ensure that companies, organisations and all market participants carry out fair and ethical operations, take into account their impact on the natural environment and the expectations of their stakeholders.

Goals 2030

It is a global development agenda adopted by the countries of the world until 2030. Businesses, universities and non-governmental organisations are also involved in the implementation of the gaols. Your company can also help to achieve them. Indvidual actions of different entities can have an immense effect on a global scale.


Managing business operations in conformance with the social responsibility principles is voluntary, however, for a growing number of companies it is becoming a must due to the expectations of their employees and customers. Additionally, many CSR aspects are regulated by the legal regulations or industry standards in force.

The main principles

The main principles of corporate social responsibility are set forth in the ISO26000 Guidance on social responsibility and include: accountability, transparency, ethical conduct, respecting stakeholder expectations, conformance with the law, respecting international standards and human rights.


Disclosure of non-financial data offers a possibility of getting to know a company better and understanding its decisions. Such information is often expected by the shareholders, future employees and customers.

The Sustainability (CSR) Policy of Santander Bank Polska was implemented. It defines our approach to sustainable development, the main goal of which is to manage the social and environmental risk and to build long-term value for all stakeholders: employees, customers, business partners, shareholders and communities.

The document contains a number of voluntary ethical, special and environmental commitments which go far beyond the requirements imposed by the applicable legal regulations. The policy is complemented by a number of other, detailed regulations adopted by the bank, including:

  • Climate Change Policy
  • Human Rights Policy
  • Corporate Volunteering Policy
  • Sector Risk Management Policies applicable to sensitive sectors, including the arms, energy and wood industries.

The policies influence our business decisions and the requirements we have towards prospective customers from the sensitive sectors.

CSR has impact on all employees
It increases the transparency of the business
It is integrated with risk management
Market how a company responds to the needs of the market, the customers and the business environment
Communities what the company does for its employees and other stakeholders
Environment how the company’s operations impact the natural environment
Stakeholders who are the people affected by the company’s operations
Impact what is the company’s impact on the stakeholders
Needs listening to the voice of stakeholders is necessary to make sure the company responds to their needs
169 targets
Ministry of Development is the leading authority with regard to the implementation of the ONZ Sustainable Development Goals and coordination of all CSR related activities of different government agencies
317 reports was published in Poland from 2005 to 2016
Examples of activities undertaken by countries, corporations and non-profit organisations from all over the world
International ISO standard
It contains corporate social responsibility guidelines
The standard is not certified. It is available in the Polish language against charge
Reporting obligatory from 2018 by force of the EU Directive
Glossary learn more terms related to corporate social responsibility
CSR Report for 2018 learn more about corporate social responsibility reporting on the example of the report published by Santander Bank Polska