- Santander Bank PolskaSantander Bank Polska
- Responsible bankingBank As You Want It
- SimpleBank As You Want It
- FairBank As You Want It
- PersonalBank As You Want It
- About the reportAbout report
Clients and Customers
GRI:
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[103-1, 103-2, 103-3]
for the reporting Aspect: Relationships with customers, customer satisfaction, customer data security,
for the reporting Aspect: Relationships with customers, customer satisfaction, customer data security,
Go to GRI list
One of the CSR priorities of Santander Bank Polska for the coming years is to earn the trust and build lasting relationships with customers based on a dialogue, adapting the banking offer to customer needs and responsible selling. The products and services offered by our bank respond to the needs of all customers: retail clients, SMEs, large corporations and international institutions. Our offering is continuously upgraded to improve its transparency, simplicity, degree of digitalization and self-service and flexible configuration of the basic parameters.
We make sure that customers perceive us as the bank as they want it.
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We monitor the quality of customer service, the degree of customer satisfaction and the information provided about our products and services on an ongoing basis
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We take care to make sure that our products and services comply with the applicable regulations and that our marketing communication is ethical
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We focus our attention on responsible selling and preventing misselling
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We implement new solutions to ensure the security of customer data, services and transactions
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We run educational activities addressed both to our customers and to the general public
In relationships with our customers we try to contribute to the achievement of the Sustainable Development Goals, in particular including:
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We make sure that our services are accessible to everyone (including seniors and persons with disabilities).
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We keep developing our range of products and services to include new, innovative solutions .
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We engage in numerous projects supporting the development of local communities and infrastructure and educating our customers.
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We keep developing financial instruments which, among other things, are dedicated to financing green investments and other solutions and products which help to minimize negative impact on the environment
We implement digital solutions to limit the consumption of natural resources both by us and our customers
