Our stakeholders

  • GRI:
  • Approach to stakeholder engagement2-29
    Approach to stakeholder engagement

Our bank, in line with its customer-centric strategy, engages all stakeholders both in the process of aligning its products and services with customers’ needs and in developing the bank’s strategy, adapting its operations to the needs of the changing market and creating an engaging workplace. The stakeholder identification process is based on qualitative analysis, conducted for non-financial reporting and dialogue sessions, among other things, which we have been conducting since 2014 according to the AA10000SES standard. They allow us to update our stakeholder profile.

Stakeholder map

See more on the interactive map

Retail customers

  • bank outlets
  • website and other online channels (bank’s blog, Facebook, Twitter, LinkedIn)
  • customer satisfaction surveys
  • meetings, conferences and training sessions
  • conversation with advisor
  • video chat
  • online form

Business customers

  • bankers and customer advisors
  • Business and Corporate Banking Centres
  • conferences
  • virtual trade missions
  • opinion and satisfaction surveys
  • online advisor

Employees

  • communication channels:
  • employee opinion surveys
  • intranet
  • newsletters, bulletins, mailings
  • meetings with top management
  • team-building meetings, workshops and training sessions

Suppliers and business partners

  • direct contact
  • conferences and industry events

Social partners

  • face-to-face meetings and collaboration
  • dialogue sessions with stakeholders
  • activities of the Santander Bank Poland Foundation
  • participation in conferences and local events
  • corporate volunteering

Shareholders and the investor community

  • quarterly performance presentations (meetings, conferences, stock market and press releases)
  • General Meeting of Shareholders

Regulators

  • reports
  • formal correspondence
  • ongoing cooperation during supervisory inspections

Industry organizations and associations

  • direct meetings and cooperation

Media and public opinion

  • press conferences and briefings
  • interviews, expert commentaries
  • face-to-face meetings
  • press releases
  • social media channels

Santander Group

  • reports
  • meetings and experience sharing

Natural environment

  • ESG reports
  • reports to institutions
  • contacts and cooperation with environmental organizations