We have exempted our Ukrainian customers from many banking fees, including those for personal accounts and debit cards. We also introduced a simplified account opening procedure for Ukrainian citizens who arrived in Poland after February 23, 2022. From March 7, 2022, Ukrainian citizens could also apply for a suspension of loan repayment.
We supported the United Nations Refugee Agency (UNHCR) in delivering cash quickly and safely to refugees from Ukraine. As part of the UNHCR Cash Assistance project, we used an innovative technology provided by Santander Bank Poland based on the BLIK check system – a unique nine-digit code that can be used to withdraw cash from ATMs without the need for a payment card, bank account or smartphone banking app. In recognition of the above activities, we were awarded the title of „Fintech Project 2022”.
Business customers who are registered in Ukraine or are Ukrainian citizens were exempted from a number of fees until September 30, 2022, including fees for maintaining a business account and for business debit cards (excluding charge cards). We also did not charge a fee for outgoing or incoming transfers to/from banks in Ukraine until September 30, 2022. All customers were also able to take advantage of the services offered by our partner Telemedi.co and of instant consultations with paediatricians and general practitioners who speak Ukrainian and Russian.