Our stakeholders

  • GRI:
  • Approach to stakeholder engagement2-29
    Approach to stakeholder engagement

Our bank, in line with its customer-centric strategy, engages all stakeholders both in the process of aligning its products and services with customers’ needs and in developing the bank’s strategy, adapting its operations to the needs of the changing market and creating an engaging workplace. The stakeholder identification process is based on qualitative analysis, conducted for non-financial reporting and dialogue sessions, among other things, which we have been conducting since 2014 according to the AA10000SES standard. They allow us to update our stakeholder profile.

Stakeholder map

See more on the interactive map